Sean C.

Experience

• 

  HP

  Aug 2015 - Nov 2015

  Business Analyst

  I worked as a Business Analyst within the Public Sector Resource Management Office, reporting to the Delivery Operations Manager, who is responsible for the Resource Demand and Supply operation across all UK Secure Accounts. I have helped the team manage demand and supply (LDSM) processes and tooling to enable effective resourcing at both the strategic and tactical levels. The team and I were also responsible for ensuring compliance with corporate (LDSM) process and tooling.Other responsibilities have included supporting stakeholders in the day-to-day LDSM operation, providing leadership in ensuring that these stakeholders meet their obligations, and becoming involved in the analysis of business processes and the continual improvement of service. As the team has a wide sphere of influence and a vital operational role to play, I gained an insight into the public sector engagements, developed a wide network of contacts, and gained visibility that will provide a valuable stepping stone to my next assignment. Show less

• 

  Hewlett Packard Enterprise

  Nov 2015 - Apr 2017

  I worked as a Service Delivery Manager on the Ministry of Defence account as part of the Atlas Consortium, which consists of HP & other Major Service Providers (MSPs) Fujitsu, Airbus and CGI, supporting the £1.5 Billion Migration Programme from DII to MODNET New Style of IT. Acting as a key point of contact for the coordination of all delivery activities, point of accountability to the customer for delivery within the MoD account, and internal HPE delivery interface for the account.• Supported the Account team in the delivery of NSoIT migration into FUL; a £48 million milestone.• Produced MI for Senior Vice Presidents which led to BETA sign off; a £37 million milestone.• Presented daily live service updates for senior MoD clients, as well as MSPs such as BT & Fujitsu.•Managed end-to-end Disaster Recovery Project.• Held responsibility for multi-vendor service escalations across HPE, HP Helion, Fujitsu, Microsoft• Reviewed Service Level Agreements to outline obligations & identify risks to the account.• Coordinated Risk Management of hardware for business critical MoD sites.• Process improvement across migration remediation & incident management in-line with ITIL.• Created FMO Organisational Model and Terms of Reference for Operations Team.• Demand & resource forecast model to identify project scope and utilisation metrics.• Acted as a conduit between MoD & Atlas by facilitating customer perception meetings.• Provided ad-hoc/regular analysis & reporting on incident management for Senior HPE Leadership. Show less I worked as a Business Analyst within the Public Sector Resource Management Office, reporting to the Delivery Operations Manager, who is responsible for the Resource Demand and Supply operation across all UK Secure Accounts. I have helped the team manage demand and supply (LDSM) processes and tooling to enable effective resourcing at both the strategic and tactical levels. The team and I were also responsible for ensuring compliance with corporate (LDSM) process and tooling. Other responsibilities have included supporting stakeholders in the day-to-day LDSM operation, providing leadership in ensuring that these stakeholders meet their obligations, and becoming involved in the analysis of business processes and the continual improvement of service. As the team has a wide sphere of influence and a vital operational role to play, I gained an insight into the public sector engagements, developed a wide network of contacts, and gained visibility that will provide a valuable stepping stone to my next assignment. Show less

  • Service Delivery Manager

    Sept 2016 - Apr 2017

  • Business Analyst

    Nov 2015 - Sept 2016
• 

  DXC Technology

  Apr 2017 - Jan 2018

  Service Delivery Manager

  I worked as a Service Delivery Manager on the Ministry of Defence account as part of the Atlas Consortium, which consists of HP & other Major Service Providers (MSPs) Fujitsu, Airbus and CGI, supporting the £1.5 Billion Migration Programme from DII to MODNET New Style of IT. I acted as a key point of contact for the coordination of all delivery activities, point of accountability to the customer for delivery within the MoD account, and internal DXC delivery interface for the account.• Supported the Account team in the delivery of NSoIT migration into FUL; a £48 million milestone.• Produced MI for Senior Vice Presidents which led to BETA sign off; a £37 million milestone.• Presented daily live service updates for senior MoD clients, as well as MSPs such as BT & Fujitsu.•Managed end-to-end Disaster Recovery Project.• Held responsibility for multi-vendor service escalations across DXC, HP Helion, Fujitsu, Microsoft• Reviewed Service Level Agreements to outline obligations & identify risks to the account.• Coordinated Risk Management of hardware for business critical MoD sites.• Process improvement across migration remediation & incident management in-line with ITIL.• Created FMO Organisational Model and Terms of Reference for Operations Team.• Demand & resource forecast model to identify project scope and utilisation metrics.• Acted as a conduit between MoD & Atlas by facilitating customer perception meetings.• Provided ad-hoc/regular analysis & reporting on incident management for Senior DXC Leadership. Show less

• 

  PwC

  Feb 2018 - Jan 2023

  As an Engagement Manager in the Technology, Data and Analytics I provided assurance and consultancy services across a variety of areas:- Led cloud adoption assessment for public sector client as part of a £600m programme to move from on-prem to a virtual private cloud, including a deep dive on the Identity and Access Management capabilities as a key enabler for transformation.- Trusted advisor to Financial Regulator, supporting them with the design and implementation of a new and fit for purpose CMDB to support the identification of important business services and 3rd party data as part of new FCA regulations.- Designed, embedded and iterated an entire Service Management function afresh as part of a government department separation. This included the creation of ITIL aligned processes diagrams and procedure documentation, instilling a governance forum for approvals, leading continuous service improvement workshops to align with the client's new system integrator.- Led 4 regulatory remediation workstreams for a leading FS digital investment company, designing IT service management processes (Incident, Problem, Change, Demand and Capacity Management) to comply with FCA requirements.- Delivered programme assurance for a commercial utilities company as a utilities SME, providing advice and recommendations to the COO for a multi-million digital transformation programme.- Led a team of 10 providing non-financial data assurance and audits to help a utilities company align to Ofwat regulatory compliance as part of their annual performance report.- Embedded as a trusted advisor within a government regulatory body, providing advice and scrutiny on programme collateral in support of a multi-million digital transformation programme.- Seconded to the executive support function, reporting to the Partners as part of the Risk Executive in support of the execution of the Risk strategy and the key projects that underpin it. Show less As a Senior Associate in Technology, Data and Analytics I provided a diverse range of assurance and consultancy services:- Headed a quarterly programme assurance review focused on asset management (performance commitments, incident monitoring, DWMP, freeze/thaw, and resilience) to support a utilities client responding to an Ofwat section 19 undertaking.- Delivered a maturity assessment for a government department which consisted of a review of their current operating model, benchmarking against other public/private providers of IT cloud services, and recommendations to achieve their target operating model- Coordinated several programme assurance reviews to help recover failing programmes.- Oversaw an internal audit for a large British museum reviewing their IT disaster recovery capabilities, including key stakeholder interviews, data centre inspection and physical controls review and reporting on recommendations for optimisation.- Executed complex ISAE 3000 non-financial audit for a utilities client, leading a cross-functional team across interviews with client stakeholders to review whether their water, sewerage and customer services processes complied with Ofwat regulations.- Independently inspected several data centres across Europe for a leading IT services and cloud provider, ensuring compliance with ISAE 3402 reporting against physical access, security and controls, power configuration and site design.- Orchestrated assurance reviews for several companies to assess the maturity and adoption of agile methodologies as part of a number of digital transformations and complex programmes. This involved reviewing agile ceremonies, ways of working, team dynamics, and quality of outputs with a final report with best practice recommendations.- Supervised Portfolio Rationalisation for a Defence client, reviewing strategic alignment of projects / programmes across a £6.7bn portfolio, providing recommendations to support multi-million pound efficiencies. Show less

  • Manager

    Jan 2021 - Jan 2023

  • Senior Associate

    Feb 2018 - Dec 2020
• 

  Microsoft

  Jan 2023 - now

  Account Technology Strategist | Financial Services & Insurance

  As a Technology Strategist within Microsoft aligned to Financial Services and Insurance, I serve as the Account CTO focused on owning the technology relationship with customers, translating business objectives into technical requirements, and ultimately driving a joint technology strategy to facilitate outcomes, including but not limited to:- Defining the strategy, adoption and readiness plans for Azure- Championing GenAI solutions in Azure, helping to iteratively develop ideas and use cases into meaningful MVPs and scalable solutions to solve business problems- Establishing Governance, Risk and Controls to provide guard rails to make the most of the Microsoft technology stack- Helping customers to maximise value from their E3 investment and supporting the E5 adoption journey Show less