Deepank Seth

Experience

• 

  Indian Institute of Technology, Delhi

  Dec 2014 - Dec 2014

  Internship
• 

  Internship

  Apr 2015 - May 2016

  E-Business
• 

  Newgen Software

  Jun 2016 - Mar 2020

  Newgen Software is a pioneer in the Digital Transformation space with a global footprint of over 1200 installations in more than 58 countries. Newgen is the only company honored to be included in Gartner’s Magic Quadrants for Intelligent Business Process Management (BPM), Enterprise Content Management (ECM), and Customer Communication Management. The company is also recognized by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. For over two decades organizations have relied on Newgen’s innovative technologies and solutions to drive smarter business decisions. Show less

  • Associate Manager-Product and Solutions

    Feb 2019 - Mar 2020

  • Senior Executive

    Jun 2016 - Feb 2019
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  Perfios

  Apr 2020 - Dec 2023

  • Responsible for Profit & Loss (P&L) management in North region for Bank statement analysis services• Driving Cross sell/Upsell of new products to existing clients leading to one-time revenue of about 2 CR via AA services• Increased adoption of existing product/services thereby invoking revenue of about 5 CR in last financial year.• Skilled in RFI/RFQ/RFP response, Requirement & Scope Definition, Effort/Cost estimation, Technical and Commercial Proposal Preparation, Solution Demonstrations, POCs, Project Planning, Pricing & SOW Creation, Presentations and Closure activities • Reduced user error rate from 20% to 5% in 3 months by working on improving Quality metrics through training programs and introducing process excellence SOPs. Show less

  • Manager, Customer Success- Products

    May 2022 - Dec 2023

  • Customer Success Associate - Products

    Apr 2020 - May 2022
• 

  Max Life Insurance Company Limited

  Dec 2023 - now

  Senior Product Manager

  • Part of the launch of mSpace Super App, catering to an annual user base of 1 lac sellers.• Leading a team of 4 professionals including 1 Product Manager, 2 Business system analyst & 1 testing resource• Enhanced key business metrics, improving policy login rates from 25% to 90% & reducing quote TAT by 30%• Launched Contest & Sizzlers feature for driving KPIs, achieving 10% growth in policy logins• Pioneered personalization of Funnel report for HO team for driving seller engagement & targets• Led Whatsapp chase mechanism service for cross sell database, sending 5 lakh notifications monthly, improving 5% lead conversion• Reduced TAT for policy issuance and discrepancies by 25% through real-time performance tracking• Closely worked on multiple Compliance, Risk and Fraud reduction charters to reduce Ops risk & compliance• Collaborated with technical architecture teams to design and implement a customer ownership policy framework across multiple channels, enhancing alignment and operational efficiency.• Led the end-to-end development of an automated payment transfer process for policy transitions, resulting in a 10% improvement in surrender cases cross sell business conversions. Show less