Rachel McHugh

Experience

• 

  Victory Mortgage

  Sept 2011 - Feb 2014

  Loan Processor
• 

  Summit Funding, Inc.

  Apr 2014 - Apr 2016

  Loan Manager

  - Bridged the gap between sales and operations by facilitating streamlined communication, and collaborative problem-solving- Demonstrated ability to problem solve in high pressured, time sensitive scenarios- Verify compliance with program policies and procedures including regulatory, local, state, and federal guidelines- Built upon the relationship established with customer by sales team to strengthen a lasting relationship with the company

• 

  Peoples Mortgage Company

  Mar 2016 - Aug 2023

  - Developed a new Corporate Sales and Operations Division in conjunction with Executive leadership- Served as liaison between sales and operations to ensure understanding and comprehension of corporate initiatives - Key part of implementation team for companywide technology adoption including design, workflow, testing, and rollout training presentation- Assessed multiple offshore vendors, negotiated contracts, and evaluated costs to forecast trends and recommend changes to Executive leadership- Identified and resolved strategic issues impacting sales and business operations to generate growth- Generated improvements across Branch Support workflows and processes- Identified training points to overcome challenges and provide companywide training and resolution- Interviewed, hired, trained, coached and promoted talented individuals improving organizational talent poolLicensing: AZ LO-0936468 NMLS-1496546 Company Licensing: AZ BK-0904164 NMLS-6274 Show less

  • Branch Support Manager

    May 2021 - Aug 2023

  • Team Lead

    Sept 2019 - May 2021

  • Branch LOA

    Mar 2016 - Sept 2019
• 

  Cardone Ventures

  Nov 2023 - Apr 2024

  Strategic Business Advisor

  - Partner with clients to align goals, maximize efficiency, and maintain a competitive focus through the implementation of sound business practices.- Initiate the effective integration of platforms and employee adoption to streamline operations and enhance overall performance of the business.- Develop monthly, quarterly, and annual plans for business operations working cross functionally with Sales, Marketing, HR, and Finance sectors of the business.- Hold clients accountable to the established business plan, ensuring progress and results are achieved.- Assess and manage client performance, identifying areas for improvement and implementing strategies to drive success.- Work collaboratively with cross-functional teams to identify and solve complex operational challenges.- Develop and demonstrate understanding of operational processes and best practices, with a focus on optimizing efficiency and productivity.- Build and maintain strong client relationships, ensuring their needs are met and expectations exceeded. Show less

• 

  LoanDepot

  May 2024 - now

  Manager, Business Operations

  -Strategic Operational Leadership - Spearheaded Joint Venture channel initiativesto streamline processes, reduce inefficiencies, and drive sustainable growth-Cross-Functional Collaboration – Led integrated projects across Sales, Marketing,Finance, and HR, ensuring alignment with organizational objectives and enhancingoverall operational efficiency-Team Development & Leadership – Built and mentored high-performing teams byimplementing structured training programs, fostering collaboration, and creatinga culture of continuous learning and excellence-Performance Metrics & Organizational Growth – Developed key performanceindicators (KPIs) to track success, implemented change management strategies,and fostered a culture of continuous improvement Show less