Laith Othman

Experience

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  Orange

  Apr 2005 - Oct 2015

  • Responsible for maintaining 200 existing accounts; including follow-up both over the phone and through physical visits, presentation of new offers, and contract renegotiations to increase customer satisfaction and retention.• Seek out and generate new clients in the private sector through market overview, including competitor analysis; pitch offers and close new business.• Address any issues or concerns clients may have, and to resolve them in a timely and appropriate manner. • Liaise with other Orange departments to enhance service delivery and enforce cross-selling activities.• Keep the account tracking system up-to-date by entering business plans, visits, and contacts electronically.• Report to the Team Leader by providing client data and statistics on a weekly basis. Show less • Built a new client base by promoting and selling Orange’s various products and services.• Promoted and sold Orange’s relevant new products and services to current clients.• Responded to clients’ issues and concerns, either by assisting them directly or guiding them to the right channels.• Closed the monthly target by up to 200%• Was a constant high performer and received the ‘Best Achiever’ award a number of times. - Assisted customers with their issues and concerns and guided them to the right channels. Show less

  • Account Manager

    Mar 2014 - Oct 2015

  • Senior Sales and Services Representative

    May 2007 - Mar 2014

  • Customer Care Representative

    Apr 2005 - May 2007
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  Umniah

  Oct 2015 - Aug 2016

  Senior Account Manager

  • Responsible for acquiring new accounts with a monthly target of 100 lines. This includes follow-up both overthe phone and through physical visits, presentation of new offers, and contract negotiations.• Seek out and generate new clients in the private sector through market overview, including competitoranalysis, pitch offers and close new business.• Keep the account tracking system up-to-date by entering business plans, visits, and contacts electronically.

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  Tkiyet Um Ali

  Nov 2017 - Oct 2018

  Senior public relations and fundraising officer

  • Take on lead contact role for a portfolio of small government donors. Contribute to securing significant grant income, supporting Excellent to deliver its visionFundraising:• Participate in the development and implementation of the Institutional Fundraising Strategy• Write effective fundraising applications in response to calls for proposals from small government andinstitutional donors.• Coordinate with colleagues in the programs team to compile the information required for developingproposals and preparing donor reports for grants awarded.• Work with the Institutional Fundraising Manager and Head of Programs to develop donor budgets.• Research and identify new institutional funding sources for Excellent and our partners, regularly monitoringfor opportunities, sharing with relevant team members and helping to plan approaches to them.• Support the Institutional Fundraising Manager and Executive Director to prepare for meetings with donorsand participate in these meetings as appropriate.• Undertake networking activities in order to keep up-to-date with developments in funding practices andsources. Show less

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  IPPF AWRO

  Nov 2018 - Jan 2022

  Youth Consultant

  Providing responsible and helpful advice.Making yourself available to the children whenever they are in need.Providing a reliable presence in the life of children who may feel otherwise abandoned.Educating children about social issues like substance abuse and domestic violence.Motivating youth to achieve academically and/or extra-murally.Contacting the authorities if you suspect that the child is at risk in their home.

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  Orange

  Jan 2022 - Feb 2023

  Line management of all Taj Mall branch staff, responsible for HR and recruitment. Reporting directly to the regional manager• Follow-up of sale targets by measuring sale activities, monitoring the pipeline, improving sale process efficiency, and thus increasing average sales.• Responsible for all administrative tasks in the branch, including stock, archiving, and dealing with all company sectors.• Preparation of daily and monthly reports displaying up-to-date target achievements and stock balance.• Store inventory management, using Oracle• Management of customer requests and issues.• Lead of team meetings, daily presentation of sales strategy.• Handel Customer problems. Show less

  • Shop Sales and Services Manager

    Jan 2022 - Feb 2023

  • Shop Manager

    Jan 2022 - Feb 2023
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  IOM - UN Migration

  Mar 2024 - now

  Project Assistant - case managment

  -Conducted pre-screening interviews with vulnerable applicants, including refugees and asylum seekers, to identify those who require protection, security, or urgent resettlement, ensuring accuracy, confidentiality, and sensitivity in all communications.-Assess protection and medical needs of applicants, prioritizing cases at heightened risk and coordinating expedited processing or additional support services.-Demonstrated cultural sensitivity, empathy, and respect while interacting with individuals from diverse backgrounds.-Undertook Travel on Duty (TDY) assignments across various processing locations in the MENA region, leveraging a deep understanding of unique socio-political contexts to conduct pre-screening interviews for applicants from diverse backgrounds.-Ensured strict adherence to data protection guidelines and international best practices to safeguard sensitive applicant information. Show less