Cory Brown

Experience

• 

  Sheraton Grand at Wild Horse Pass

  Nov 2016 - Nov 2018

  Guest Services Supervisor

  Over saw the training, development of the guest services team.Answered the phone and assisted hotel guests with answering questions, transferring calls and placing requests with other hotel departments.Assisted the front desk as an additonal MOD or Manager on Duty assisting in guest opportunities and finding solutions.

• 

  The Phoenician Resort

  Nov 2018 - Jul 2021

  Loss Prevention Supervisor

  Loss Prevention Supervisor currently working overnight shifts, one of two department supervisor tasked with assisting the Director in leading the teams on any shift.Conduct patrols on foot and golf cart throughout the hotel and property.Respond to security requests made by hotel guests, hotel associates and contractors.Maintain and record visitors, keys and events completed by the team.Create and document events and incidents through reports.Review and assist reports created by team members.Review patrol logs and assign tasks and patrols to team members. Show less

• 

  W Hotels

  Jul 2021 - now

  Loss Prevention Manager