Pavan Gautam

Experience

• 

  ATS Services Pvt Ltd

  Jan 2007 - Jan 2008

  Sr.Executive

  Telemarketing Executive

• 

  VCustomer

  May 2007 - Nov 2010

  •SDM at vCustomer •Domestic Operation at vCustomer services India Ltd at vCustomer Handling Client, Sales Team. .Overall Responsibilities of Sales (Telemarketing Channel), Weekly and Monthly evaluation of productivity of team. To achieve given sales targets with Quality. To handle more than 18 sales representatives (CCR) and their performance evaluation.

  • Team Leader

    May 2008 - Nov 2010

  • Domestic Operation at vCustomer services India Ltd

    May 2007 - Nov 2010
• 

  Cyfuture

  Nov 2010 - now

  12+ Years of Experience in the field of Sales, Customer Service, Telemarketing, Inbound & Outbound along with backend Operations. Expertise in Team Management, Project Management, Quality Assurance Operations. Efficient key player with skills to work in challenging and creative environments. Excellent spoken & written communication skills, problem solving and leadership skills. Worked for top reputed Clients i.e. – HDFC Standard Life ,SBI Life , Reliance , Network 18, Educomp , Gail Gas , Timex , OMC (BPCL , IOCL , HPCL), Reckitt Benckiser , One97 – Paytm , Club Factory, Balance Hero, Religare , Kotak Mahindra, Canara HSBC, IGL, Gail India, J.K laxmi Group, Bharatpe, NIC, Idemia, Punjan & Singh Bank . Handling End to End Operations starting from transition till Billing as well. Gold Certification from Nasscom National Skill Qualifications. Well Versed With Reporting , Billing , MIS Reports Show less Managing Entire Domestic Operations .Accountable for meeting budgetary and targets. Interaction with Clients on Operations and SLA. Monitoring and controlling the routine activities in operations,performances of executives, Team Leaders & QASetting monthly objectives and targets for the team and continuously reviewing to ensure smooth functioning of OperationsEnsuring achievement of targets and adherence to Service Level Agreement (SLAs) specified by the Client .To manage the process and take corrective steps where necessary or make incremental improvements to make process streamline.Manage client communication.Create processes for smooth day-to-day operations.Presenting weekly , Monthly performance review to Client and Sr. Management .Data Base Management. Transition of new Business Show less Ensures achievement of targets and adherence to Service Level Agreement (SLAs) specified by the ClientStrategize to meet internal and external targets.To manage the process and take corrective steps where necessary or make incremental Create processes for smooth day-to-day operations .Providing coaching and feedback to team members to enable them to enhance their skills as well as performance.Training, coaching and motivating the respective Team Member’s .Manage client communication .Checking their performance and giving feedback to the respective Team Member’s regularly.To prepare & maintain the MIS reports of the evaluation of performance. Show less

  • Sr.Manager Operations India at Cyfuture India Pvt Ltd

    Mar 2017 - now

  • Assistant Manager Operations

    Mar 2015 - Feb 2017

  • Sr.Team Lead

    Nov 2010 - Mar 2015