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Hemant Tyagi

Hemant Tyagi

Digital Service Specialist

Followers of Hemant Tyagi889 followers
location of Hemant TyagiHyderabad, Telangana, India

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  • Timeline

  • About me

    Senior Proactive Monitoring Engineer | 6X Salesforce Certified | Pardot Specialist | Certified Administrator | Marketing Cloud Email Specialist | Certified Associate | AI Associate | Marketing Associate | 5 Star Ranger

  • Education

    • Rajkiya pratibha vikas vidyalaya

      2006 - 2008
      Intermediate Science 71.2%

      Studied 11th and 12th Classes at Rajkiya Pratibha Vikas Vidyalaya

    • Indira Gandhi National Open University

      2015 - 2023
      Master of Business Administration - MBA Operations Research B

      Completed MBA from IGNOU in 2023

    • Gautam Buddha University

      2008 - 2012
      Bachelor of Technology (B.Tech.) Electronics and Communications Engineering 1st Division

      Activities and Societies: Debate Team, Fest Organization Team Studied B.Tech with Specialization with Electronics and Communications Engineering.

  • Experience

    • IYogi Inc.

      Jan 2014 - Oct 2015
      Digital Service Specialist

      Handle issues related to operating system start from Winows XP to Windows 8.1, Windows 10. Expertise in software like Microsoft Office, Email clients(Thunderbird, MS-Outlook, Outlook Express, etc.). Deals with hardware components like printers, scanners, FAX. Web Cam, Digital Camera etc.Also, take care of Linux Server and have expertise on monitoring Linux Server Applications.

    • PISoftek Ltd.

      Dec 2015 - Sept 2017
      Application Support Specialist

      Working on SQL Database. Working on Email Application support of SFMC (Sales Force Marketing Cloud).

    • Cognizant

      Sept 2017 - Jan 2022

      • Team Leader

        Sept 2021 - Jan 2022

      • Process Specialist

        Sept 2017 - Aug 2021

    • Salesforce

      Feb 2022 - now

      • Senior Proactive Monitoring Engineer

        Aug 2024 - now

      • Proactive Monitoring Engineer

        Feb 2022 - Jul 2024

  • Licenses & Certifications

    • Salesforce Certified Marketing Associate

      Salesforce
      May 2024

    • Salesforce Certified Associate

      Salesforce
      Jan 2024

    • Service Ready for Technical Support (CSP-I)

      TSIA
      Oct 2024
      View certificate certificate

    • 3 Star Ranger

      Trailhead by Salesforce
      Jul 2023

    • Double Star Ranger

      Trailhead by Salesforce
      Mar 2019

    • Salesforce Certified Marketing Cloud Account Engagement Specialist

      Salesforce
      Nov 2022

    • Salesforce Certified Administrator

      Salesforce
      Aug 2018

    • Salesforce AI Associate

      Salesforce
      Jan 2024

    • Salesforce Certified Marketing Cloud Email Specialist

      Salesforce
      Jan 2017

    • 4 Star Ranger

      Trailhead by Salesforce
      Dec 2023