Glen Russell

Experience

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  Ravensdown

  Nov 2010 - Jul 2015

  IT Infrastructure Manager

  •Establishing and maintaining business aligned strategies for IT Infrastructure to allow for successful adherence to Operational Level Agreements, (OLA), and managing back-to-back Service Level Agreements, (SLA), with external vendor support.•People Management and leadership skills across multiple roles, (Trainer, Service Desk, Project Lead, Project Manager, Service Desk Manager, IT Infrastructure Manager), with a proven record of successful staff\client\vendor management.•Sound Administrative skills, together with a professional standard of departmental planning, Operational and Capital forecasting and budgeting.•Numerous experience of and involvement in IT Project Management across various platforms and corporate structures, with particular emphasis on extensive software and hardware implementation/rollout.•A sound understanding of Project Management competencies including scope, time, costs, quality, HR, communications, risk, procurement, and integration into existing operational support models.•In depth knowledge of ICT infrastructure across multiple platforms and services, from Datacenter design through to Mobile telephony.•Active involvement in planning and delivery of Datacenter design, construction and commissioning with strong emphasis on delivery of Business Continuity and Disaster Recovery planning. Show less

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  Independent Excellence Ltd

  Mar 2016 - Nov 2019

  Principal Consultant

  I am passionate about service delivery and operational excellence being at the core of end user satisfaction, employee engagement and ultimately wider organisational success. Consultancy specialising in:• RFP – Managed Service Desk, IaaS, WAN and Telecommunications (including Unified Communications)• Service Desk Governance and Policy documentation• Project Management and physical Implementation of IT infrastructure projects (WAN\LAN\Wi-Fi) including Office commissioning and relocations (10 – 300 staff). Show less

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  Te Pae - The Christchurch Convention Centre

  Nov 2019 - Jun 2023

  ICT Manager

  • Creation of business policies and process governance documentation and processes for both ICT and non-ICT services, including Project Management Office and Request for Change (Change Control).• Implementation of ICT Service Desk governance, including SLA and OLA definitions (back-to-back with external supplier agreements) to enable Business Continuity Planning for approximately 225 staff.• Governance of Cybersecurity risk and information data breach response.• Ownership of strategic external relationships with ICT support partners.• ICT Project Management and physical Implementation of ICT infrastructure projects aligned to operational requirements. Show less

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  Rutherford Fitness Canterbury

  May 2023 - now

  Co-Owner

  Really excited to become apart of New Zealand’s #1 Fitness Hire & Sales company, with 22 years in providing home users and businesses with quality fitness equipment, delivered with superior customer service. Enjoying making things just easy for my customers.