JENNER SOUZA

Experience

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  Nexa Tecnologia

  Mar 2005 - Aug 2008

  COORDENADOR DE SUPORTE

  Atividades:•-Administração do Contrato de Prestação de Serviços NEXA x VERACEL•-Gestão de Service Desk e Suporte Técnico•-Atendimento de Usuários VIP (Presidência, Diretoria e Gerencias).•-Apoio Especialista a Gerencia de Contrato.•-Gestão de Projetos (Migração de Estações, Correio Eletrônico, Sistema Operacional, Microsoft Office, etc.)•-Gestão de Pessoal.•-Participação na implantação da Governança de TI nos processos de Gerência de Incidentes e Service Desk, Gerência de Mudança e Gerência da Configuração com base nas melhores práticas ITIL e COBIT da VERACEL. Show less

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  USINA SANTA MARIA LTDA

  Sept 2008 - Apr 2009

  IT MANAGER

  • -Management of Technical Support. • -Administration of Resources, Budget and Planning of the Department. • -Service of VIP Users (Board and Management). • -Project and process management • -Personnel management. • -Administration of Windows Servers (AD, Terminal Server, DNS, IIS, etc.) • -Implementation and Administration of Linux Servers (Firewall, Proxy, Content Filter (Squid, Iptables)). • - Deployment of the Altiris Deployment Solution. • - Implementation of Database and File Backup Routines with BrightStor ArcServer Backup • - LAN and WLAN network configuration • - Systems Administration (ERP Compusoft - Sugar and Alcohol Plant Management Software) • - Structured Cabling • - Governance Implementation IT in the processes of Incident Management and Service Desk, Change Management and Configuration Management, Problem Management, Availability Management and Service Continuity Management based on the ITIL and COBIT best practices of Usina Santa Maria. Show less

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  OMNIVOX COACHING E TRAINING

  Jan 2009 - now

  Business and Process Consultant

  Corporate Governance IT Strategic Planning IT compliance with the Sarbanes-Oxley law Project Portfolio Development Knowledge Management Development of the Maturity Diagnosis Development of Communication Skill Development of SQA Plan Management of Service Levels Use of Information Security Strategies in Organizations Organizational Security Quality Indicators Best Practices in Operational Processes Operational Process Planning Establish Service Level Agreements Development of Policies, Standards and Procedures Assessment of Physical Security Risks and IT Logic Risk Assessment of Operational Nature Construction of the Qualitative Analysis Matrix of Risk Elaboration of Marketing Plan and Business Plan Project Portfolio Management Implementation and Maintenance of PMOs (Project Management Office) Management of Hardware and Software Acquisition Show less

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  PRIME TIGERS OUTSOURCING, COACHIG E TIC

  Apr 2009 - now

  IT CONSULTANT

  • IT infrastructure management with rationalization and redesign of processes, use of high technology, evaluation, identification of technological solutions and planning to meet needs. • Contracting project development, resource management in meeting IT demands, strategic contingency planning with a focus on security and service continuity. • IT strategic alignment, providing support in projects with requirements gathering, prioritizing activities, ensuring security, availability and continuity of services. • Mapping, interconnection and maintenance of IT information for asset management, budgets, risk and impact analysis, training of service teams and resolution of calls. • Analysis of the team's KPIs and providing feedback, operations status report and survey of needs for infrastructure changes, measurement implementation and improvements in ITIL processes. • Definition of criteria and security standards for facilities, equipment, data, access and general file protection, with a focus on ensuring security, continuity and quality of services. • estrut Restructuring of data centers and service architecture with full availability, creation of RPAs to automate processes with 80% agility in creating / modifying users. • 🏆 Deployment and Management of environments with Microsoft, Linux, Asterisk, Mikrotik, Zabbix, Web Servers and Cisco technologies • 🏆 Development of a tool for managing access to Wi-Fi networks with suitability for LGPD • 🏆 Development of a tool for sending SMS and Voice SMS based on Asterisk • 🏆 Technology development with Rapberry PI, integrating Windows and Linux, dramatically reducing hardware and energy costs. • 🏆 Implementation of technologies for the use of solar and wind energy, drastically reducing the consumption of electricity from utilities. Show less

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  SENAC

  Apr 2011 - Nov 2016

  IT TRAINING

  Professional Education Instructor at the Professional Education Center of SENAC, Porto Seguro - BA, in Basic and Advanced Informatics courses.Some Courses:-Package Microsoft Office (2010, 2013, 2016)-Microsoft Visio Professional-Microsoft Project Professional-Microsoft Windows Server-Excel Advanced (Use of Dynamic Reports, with connections to external databases)-Excel Intermediate- Basic and Advanced Networks-Assembly and maintenance of computers-Network Administration-Corel Draw-Photoshop-Marketing plan-Business plan-Power BI Show less

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  Autônomo

  Dec 2012 - now

  Contributing Writer

  • Author of the book Governance of Information and Communication Technology (ICT) - Management of Outsourced Service Levels - Ed. Ciencia Moderna - Lancto Ago / 2015 - ISBN 9788539906819. • Author of Windows Server Network Administration for SMEs - Ed. Ciencia Moderna - Lacto in Oct / 2016 - ISBN 9788539908257.

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  Federal University of Southern Bahia

  Aug 2017 - now

  ARCHITECTURE AND NETWORKS COORDINATOR

  • Architecture and Networks Coordinator of the ICT Superintendence of the Federal University of Southern Bahia - from 10/2022 to date. • Support to the Infrastructure and ICT sector at Campus Sosígenes Costa - Porto Seguro BA; • Head of the ICT Equipment Management Section of the ICC Operations Sector at CSC - UFSB; • Implementation of the Failover Cluster Project of Campus CSC; • Implementation of the CSC Systems Deployment Project; • Guaranteed attendance of user calls, backup procedures, restoration of network assets, hardware, software and support in managing the operation of ICT services; • Mapping, interconnection and maintenance of ICT information for asset management, budgets, risk and impact analysis, training of service teams and resolution of calls; • Participation as coordinator of communication solutions in the Silviculture monitoring project using GSM networks, radio frequency, Raspberry PI 4 and Android systems. • Participation as an implementer in the project to implement a telephone management system based on Asterisk, with integration with Microsoft Teams. Show less