Jennycel Rocapor

Experience

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  NANOX PHILIPPINES, INC.

  Feb 2007 - Apr 2011

  Data encoder / Document Controller

  1. Obtains or receives materials use in production.2. Check and control documents to be used in production.3. Made data report for overall end of day output and input of units to be used by supervisor for their daily meetings.4. Attend meetings if there were changes to be made in the production.5. Check and update employees attendance and manpower.

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  Nayong Pilipino

  Apr 2011 - Oct 2011

  Teller

  1. Issue tickets and miscellaneous bill to the guest.2. Receiving cash or card payment from the guest.3. Book visitor and provide necessary information about the facilities.4. Tally daily sales and make monthly report for sales.

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  Sutherland Global Services

  Sept 2013 - Apr 2015

  Consultant

  1. Responsible creating a new account for customer and providing necessary information to be used in the account, taking care of the billing issue2. Manage large amount of inbound call in a timely manner.3. Follow communication script when handling different topics.4. Identify customer needs, clarify information, research and understand every issue and provide solution or alternatives.5. Seize opportunities to up sell product in each call.6. Engage and sustain relationship to the customers by taking the extra mile Show less

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  Banyan Tree Hotels & Resorts

  Jul 2015 - Dec 2016

  Spa Attendant
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  The Ritz-Carlton Hotel Company, L.L.C.

  Dec 2016 - Jul 2018

  Spa Receptionist acting Spa Operation In charge

  Assisting the guest. Provide correct information about spa services to the guest.Maximize spa bookingUpdate weekly rosterUp selling and telemarketing Answering guest queries Reply email Posting charges cash credit card vouchers and gift certificateProvide excellent service to our guest by knowing and meeting their needs.Update OASYS for the daily attendance of Spa TeamMake request for all item needed in spa using BirchStreet System

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  Kempinski Hotels

  Jul 2018 - Nov 2021

  Spa Supervisor
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  InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

  Nov 2021 - now

  • Spa and Recreation Manager

    Apr 2025 - now

  • Spa Manager

    Apr 2024 - Mar 2025

  • Assistant Spa and Recreation Manager

    Nov 2021 - Apr 2024