Jennycel Rocapor

Jennycel Rocapor

Data encoder / Document Controller

Followers of Jennycel Rocapor3000 followers
location of Jennycel RocaporUnited Arab Emirates

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  • Timeline

  • About me

    Spa and Recreation Manager

  • Education

    • Lyceum-Northwestern University

      2001 - 2003
      Bachelor of Science in Accountancy ( undergraduate) 3year 1st semeter
  • Experience

    • NANOX PHILIPPINES, INC.

      Feb 2007 - Apr 2011
      Data encoder / Document Controller

      1. Obtains or receives materials use in production.2. Check and control documents to be used in production.3. Made data report for overall end of day output and input of units to be used by supervisor for their daily meetings.4. Attend meetings if there were changes to be made in the production.5. Check and update employees attendance and manpower.

    • Nayong Pilipino

      Apr 2011 - Oct 2011
      Teller

      1. Issue tickets and miscellaneous bill to the guest.2. Receiving cash or card payment from the guest.3. Book visitor and provide necessary information about the facilities.4. Tally daily sales and make monthly report for sales.

    • Sutherland Global Services

      Sept 2013 - Apr 2015
      Consultant

      1. Responsible creating a new account for customer and providing necessary information to be used in the account, taking care of the billing issue2. Manage large amount of inbound call in a timely manner.3. Follow communication script when handling different topics.4. Identify customer needs, clarify information, research and understand every issue and provide solution or alternatives.5. Seize opportunities to up sell product in each call.6. Engage and sustain relationship to the customers by taking the extra mile Show less

    • Banyan Tree Hotels & Resorts

      Jul 2015 - Dec 2016
      Spa Attendant
    • The Ritz-Carlton Hotel Company, L.L.C.

      Dec 2016 - Jul 2018
      Spa Receptionist acting Spa Operation In charge

      Assisting the guest. Provide correct information about spa services to the guest.Maximize spa bookingUpdate weekly rosterUp selling and telemarketing Answering guest queries Reply email Posting charges cash credit card vouchers and gift certificateProvide excellent service to our guest by knowing and meeting their needs.Update OASYS for the daily attendance of Spa TeamMake request for all item needed in spa using BirchStreet System

    • Kempinski Hotels

      Jul 2018 - Nov 2021
      Spa Supervisor
    • InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

      Nov 2021 - now
      • Spa and Recreation Manager

        Apr 2025 - now
      • Spa Manager

        Apr 2024 - Mar 2025
      • Assistant Spa and Recreation Manager

        Nov 2021 - Apr 2024
  • Licenses & Certifications

    • Call Center Training / English communications skills

      TESDA
      Aug 2013
    • Reservations

      Banyan Tree Hotels & Resorts
      Sept 2016
  • Honors & Awards

    • Awarded to Jennycel Rocapor
      Top agent for wireless Sutherland Global Services Feb 2015 Top seller for AT & T wireless services, promoting and up selling products for one of the leading telecom in United States which is AT & T.
  • Volunteer Experience

    • Community Welfare

      Issued by Clark Pampanga Philippines
      Clark Pampanga PhilippinesAssociated with Jennycel Rocapor