Alejandro Josue Galvez Alvarez

Experience

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  Allied Global

  Jul 2017 - Jan 2020

  In charge of starting operations in Tegucigalpa, Honduras and facilitating training to more than 50+ agents on processes, techniques, practices to develop the work for the ATC account, developing the role of supervisor and filter in order to grow the account in a way that the operation could grow. Developing the role of supervisor and filter in order to grow the account so that the operation would continue to develop as expected and always comply with the established standards and quality of personnel, always ensuring that the field work was done correctly and efficiently. Mostrar menos

  • Operations supervisor

    Jan 2018 - Jan 2020

  • Learning Facilitator

    Jul 2018 - Jan 2018

  • Donations Agent

    Jul 2017 - Jul 2018
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  Maeto Breads

  May 2019 - now

  Business Owner

  Breads with a taste of home, gourmet specialties for all types of activities, birthdays, parties, parties, refurbishments, etc.

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  Allied Global

  Jan 2021 - May 2022

  In charge of assisting 3 different accounts TPG, CALLTEK, QLINK which were divided in 3 countries Guatemala, Colombia, (Medellín y Bogotá), Honduras, (Tegucigalpa and San Pedro Sula)Managed management file feeds, created PPT presentations to deliver virtual and onsite results, KPI file feeds, managed and understood Attrition solutions, 4DX metrics. always maintaining user creation, requesting program uploads, LMS self-paced learning courses, scheduling and planning, assigning tasks and roles, modifying management files, scheduling QA talks and following up IT issues. Mostrar menos

  • Training Manager

    Jan 2022 - May 2022

  • Assistant Manager Training

    Jan 2021 - Jan 2022
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  Capgemini

  May 2022 - Jun 2022

  Senior Process Trainer

  Trainer specializing in home security services for the do-it-yourself department. Attending to general customer service needs such as Billing, additional equipment requests, monitoring, tracking of equipment, always ensuring to meet customer expectations by providing top notch service.

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  Ericsson

  Jun 2022 - now

  Support Project Manager

  Analyzing, crafting, and developing high-value learning experiences. Collaborate with subject authorities from a variety of fields to provide value for Ericsson by translating business needs and technology opportunities into valuable learning solutions tailored to the target audience.