Caroline Mantle

Experience

• 

  AdminRe UK

  Jan 2009 - Sept 2014

  Admin Re is a key solution through which Swiss Re acquires closed blocks of in-force life and health insurance business, either through reinsurance or corporate acquisition, and typically assumes responsibility for administering the underlying policies.• My role is to analyse data, build and implement fixes using SQL to correct policy specific data and fix functionality issues on the Alpha client database thus reducing client servicing costs• Using PL/SQL to run database queries• Processing of data fixes to correct system and database issues or amend policy specific queries.• Writing of data fixes using PL/SQL and SQL Server 2008• Testing solutions• Analysis of data and reporting findings in Excel• Data Management• Training new members of the Data Management team• Attending meetings on behalf of the Team Leader• Working on business projects Show less • To perform the tasks of assisting management with recruitment activities for the organization• Liaising with key stakeholders and to support them in their recruitment journey• Responsible for maintaining the database of applicant tracking• Handle responsibilities of posting job openings onto the internal job board and external websites.• Reviewing CV’s to identify qualified applicants• Correspond with candidates and newly hired employees via email and phone to ensure proper submission of documents• Schedule and confirm interviews• Telephone interviewing/screening• Provide candidate feedback• Arrange and conduct assessment centres• Processing of Purchase Orders• Liaising with hiring managers and recruitment agencies • Vendor management• Responsible for hiring of temporary and contract staff• Compiling monthly MI data• Involved in PSL review project Show less • To support the Regulatory Complaints department by improving the overall customer relationship, making customers aware of Admin Re’s complaints procedures• Acknowledging complaints promptly and responding to them within the set time limits, systematically and fairly as set out by the FSA/FCA.• Assisting in resolving customer queries, gathering information from relevant service teams and sales documentation• Maintaining customer related information systems for accurate record keeping• Ensuring compliance with legal requirements, industry regulations, organisational polices and professional codes.• Daily utilisation of all Microsoft packages including Word, Excel and Outlook Show less

  • Data Integrity Implementation Analyst

    Sept 2012 - Sept 2014

  • Internal Recruitment Coordinator

    Aug 2011 - Sept 2012

  • Regulatory Complaints Administrator

    Jan 2009 - Jul 2011
• 

  PDSA

  Sept 2014 - Apr 2015

  Customer Relationship Management Coordinator

  The PDSA is the UK’s leading veterinary charity and has provided more than 100 million free treatments to more than 20 million sick and injured pets since the charity was founded 97 years ago. The PDSA provides free veterinary services for the pets of needy owners in the UK and is funded entirely by public support.• My role is to support the CRM team in acquisitions, product and customer development and business retention• Ensure payments and purchase order processing is completed on a timely basis• To contribute to the development of the annual production plan• Responsible for updating management calendars and tactical plans• Support managers in product development and delivery• To deliver regular reports as specified• To be an integral part of the support for the delivery of products, projects, administration, room bookings and diary management• Maintenance of budget tracks• To ensure all activities and materials comply and are within budget and financial measures, brand guidelines, sign-off processes, relevant legislation and best practice• Compliance with all PDSA policies and procedures• Any other ad-hoc activities as specified by the line manager and Head of CRM Show less

• 

  ITR Personnel

  Apr 2015 - Jul 2017

  ITR Personnel is the recruitment arm of the successful ITR Group situated in the heart of Telford, Shropshire – The Birth Place of Industry. We provide a professional, efficient, system driven recruitment service – where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service to both candidates and clients alike. ITR Personnel is driven by results not sales targets meaning we can concentrate on finding the right people for the right temporary, contract or permanent roles whilst providing a truly consultative approach.To see our current opportunities, click here… http://www.itrpersonnel.co.uk/vacancies/• Liaising with and developing client relationships• Recruit predominately for permanent vacancies for manufacturing and distribution companies including FMCG, Food, Heavy Goods and IT sectors• Interviewing candidates• Reviewing CV applications• Attending business development meetings with potential and existing clients• Managing the full recruitment process from taking vacancy details thought to candidate selection, interview management and contract offer• Writing job advertisements• Source and follow up on leads through candidates, online media and competitor websites• Source and contact candidates through channels such as LinkedIn • Write and send e-mailshots based on specific candidate details• Business development through telephone, email and other methods• Regular update calls with clients regarding candidate performance to develop and cement relationships• Plus duties as below Show less About ITR Personnel… ITR Personnel is the recruitment arm of the successful ITR Group situated in the heart of Telford, Shropshire – The Birth Place of Industry. We provide a professional, efficient, system driven recruitment service – where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service to both candidates and clients alike. ITR Personnel is driven by results not sales targets meaning we can concentrate on finding the right people for the right temporary, contract or permanent roles whilst providing a truly consultative approach.To see our current opportunities, click here… http://www.itrpersonnel.co.uk/vacancies/• Telephone interviews of applicants• Update candidate details on CRM systems• Format CV’s• Sending for references / quality assessments• Calling suitable candidates about specific roles• Arranging of interviews and sending out or relevant confirmations• Collating interview feedback• Unsuccessful candidates and make job offers• Send out new starter details (including email confirmations, bank details, ID etc)• Monitor receipt of and chase outstanding timesheets for temporary workers• Candidate tracking• Temp to Perm and perm calls to candidates• Write and post job ads on job boards, social media• Review and refresh job ads• Monitor AWR• Support in Marketing including blog /twitter /media posts• Data cleansing Show less

  • Recruitment Consultant

    Oct 2015 - Jul 2017

  • Recruitment Coordinator

    Apr 2015 - Oct 2015
• 

  CityFibre Wholesale

  Jul 2017 - Jan 2020

  HR Assistant
• 

  The Lilleshall Clinic

  Apr 2018 - now

  Soft Tissue Therapist / Sports Massage Therapist
• 

  7Therapy

  Apr 2018 - now

  Soft Tissue Therapist