Addison Capps

Experience

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  Apple

  Jan 2009 - Jan 2010

  Customer Service Specialist

  High-volume retail store; sales and service of Apple and 3rd-party products; leader of Small Business Sales group within location

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  Hexco Academic

  Jan 2011 - Jan 2012

  Assistant Technical Editor & Client Services

  Academic competition and publishing company developing support materials and remote tutoring for advanced students competing at the national levelTechnical Writer/Researcher- Completed new layout, plan, and curriculum for UIL - Revised UIL testing material offerings- Researched competition updates to ensure product compliance Client Services and Sales - Developed a new market plan and model for National Geography Bee, defining entry points and overlaps with current clientele- Introduced successful directives for cross-selling to existing clients already utilizing Hexco products for UIL and Nat’l Bees (recruitment and engagement plans, processes, and strategies)- Incentivized current clients to recruit peers through a remote tutoring rebate program- Lead generation: new sources for competition information to uncover the most likely prospects- Closed new sales and increased National Geography Bee business Show less

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  BroadCap Technologies

  Jan 2013 - Jan 2018

  Account Manager

  Communication software for media and entertainment organizations, including ESPN, CNN, PBS, and Hallmark. Initially hired into client services, promoted to lead account manager, expanded role into supporting senior sales and marketing executives on strategic initiatives and operational execution in all aspects of client relationsClient Management- Developed strong relationships with clients, providing support and creating additional opportunities- Managed product specialists in an Agile environment, including recruitment, coaching, delegation, and reporting- Defined and coordinated strategy with clients for service expectations and multiple contacts, involving executives, content managers, and technical staff- Increased client retention and expansion numbers - ICASA conference lead: technical coordination, project manager for international multilingual writers and translators, and on-site teamMarketing and Sales- Assisted executives in the development of new market strategy, offerings, messaging, and sales tools - Supported creation of marketing materials: website, collateral, presentations- Evangelized professional services organization to raise national and international awareness- Supported sales team in scoping and price negotiations - Quality assurance on all client proposals Executive Support- Startup environment, developed skills in multiple areas of the business- Gathered and leveraged customer, industry, and product knowledge together with extensive research for development of new strategic opportunities- Contributed to internal teams and key company initiatives, coaching Agile structure for product development- Presented to executives on new business development opportunities Show less

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  Contract

  Jan 2018 - now

  Project & Account Manager

  Large, complex, several-year construction and restoration projectProject management and coordination of budget, pricing, negotiations, and sourcing with custom designers, contractors, demolition, electrical, flooring, painting, plumbing, HVAC, carpentry, masonry, roofing, insulation, water wells, septic, metal fabrication, landscaping, arborists, sports facilities, swimming pool, wifi, cameras, security system, etcInterpreter for Spanish-speaking crews

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  McQuade Organization

  Oct 2024 - now

  Life Insurance Agent

  Experienced Life and Health Insurance Agent specializing in serving Union clientele. Dedicated to delivering exceptional service experiences by tailoring solutions to meet the unique needs of union members and their families. Passionate about fostering trust and ensuring long-term financial security through personalized insurance strategies.