Shahbaz Khan

Experience

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  Sonata Software

  Jul 2013 - Feb 2017

  Rezopia (a cloud-based Travel Product) which is used for end-to-end travel reservations, contracts and operations. It also serves as a distribution management platform for travel providers.• Implemented a third-party integration to compare property prices for a luxury vacation customer that helped increase their sales by 20%.• Led client calls for requirement gathering/grooming and clarifications. • Wrote user stories which served as a basis for development. • Established an approach for data archival which increased the archival speed by almost 50% and enhanced the system performance. Hence eliminating the system downtime which increased customer sales and revenue by 4%.• Led the development and demo for a prospective airline customer and was awarded with “Deep Thinking” award for making it a success.• Designed a complex seat booking algorithm based on passenger types which helped increase customer sales by 13%. This was highly appreciated by the client as well as the management. Show less

  • Senior Business Analyst

    Feb 2015 - Feb 2017

  • Business Analyst

    Jul 2013 - Jan 2015
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  Contract

  May 2018 - Jul 2020

  Scrum Master | Business Analyst

  Commtech Global wanted to build an in-house portal for creating and managing quotes for customers and creating orders, and to manage inventory pricing on a need basis. This helped them move away from salesforce and reduce organizational expenses by 40% on software purchases.• Coached team on Agile principles and methods which helped in easy adoption and implementation.• Discovered and captured requirements with leadership and stakeholders to understand the business and further usage, based on that compiled a plan to implement this using Agile methodology and negotiated the same with leadership.• Organized a cross-functional team to take care of the product development.• Introduced Continuous feedback and delivery using Agile which helped stakeholders identify gaps earlier and save resource time and effort on redevelopment, and in turn organizational expenses, especially on contractual employees.• Rolled out Phase-1 of the product to Sales and Business development teams in 6 months, which helped reduce the proposal turnaround time and effort by 50%. Show less

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  TTEC

  Nov 2020 - Dec 2021

  Scrum Master | Business Analyst

  Worked as an Agile Consultant with TTEC, a pioneer in Contact Centre domain, to expedite Product development by organizing geographically distributed teams and providing transparency to leadership on progress.The product (Humanify Neighborhood) was built to create an immersive environment for the users, by integrating internal and client tools in a unified interface at their fingertips. It also involved process automation (RPA) and Chat Bots.• Conducted workshops and focus groups with Operations, Business and Customer Experience team heads to structure requirements into Epics/Themes, which helped identify deviations early on and saved 30% of resource time on rework.• Organized geographically distributed teams (Business/Stakeholder in US, Backend Development in India, Frontend Development in Bulgaria) into one Cross-functional team to centralize decision making on progress and impediments.• Introduced “Jira”, a Project Management tool to create a Product Roadmap by prioritizing deliverables, which led to an overall increase of 50% in team’s throughput.• Managed launch and rollout of MVP to users (Call Centre agents) within very demanding timeframe. Show less

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  Servify

  Dec 2021 - Apr 2023

  Senior Manager | Scrum Master

  Led an organization wide Agile transformation for Servify, a device management platform which provides after-sales service experience for consumer electronic devices.• During annual financial audit, orchestrated an approach which helped CTO provide Finance department data on capital expenses (CapEx) for 150+ team members.• Led organization-wide Agile implementation by establishing Agile COE and coached respective team managers to aid the implementation process.• Initiated automated testing efforts that reduced production defects by 40%, which in turn improved sprint delivery by 25%.• Identified major gaps at organization level, like resource knowledge dependencies, asymmetrical team structures and helped fix these gaps by bringing in culture of KT sessions and implementing Spotify model of Agile respectively.• Derived capacity utilization and productivity data per team to help leadership make informed hiring decisions, which helped organization save recruitment costs and time spent on uninformed hirings. Show less

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  AlphaSense

  May 2023 - Sept 2023

  Project Manager Scrum Master

  AlphaSense (a financial market intelligence and search platform) had gone through an acquisition of Sentieo. As an Agile consultant/Scrum Master, I was entrusted to drive successful integration of Agile principles and practices at Sentieo.• Developed a comprehensive vision and strategy for Agile transformation, aligning it with the overarching goals of AlphaSense.• Effectively managed and communicated the cultural and organizational changes required for a successful Agile transformation, promoting buy-in and collaboration.• Coached and mentored newly formed teams, imparting agile methodologies, roles, and responsibilities to align with business objectives.• Introduced Agile practices while making sure that teams roadmap and deadlines were not impacted. Show less

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  Leeds University Business School

  Sept 2023 - Sept 2024

  MBA Candidate

  Consulted on client projects as part of “Leadership in Practice” and “Strategy & Entrepreneurial Management” modules.Morgan Sports Law (MSL), LondonMorgan Sports Law is a boutique law firm devoted to sports arbitration and litigation. The objective was to provide strategic guidance for MSL’s international expansion efforts into the Gulf Cooperation Council (GCC) region. • Engaged in client interactions aimed at comprehending the intricacies of the sports business and effectively managing their expectations.• Executed a comprehensive PESTLE analysis for all countries within the GCC region, identifying key opportunities and potential threats.• Conducted competitor analysis utilizing Porter’s Five Forces framework to ascertain the viability of entry into specific GCC countries.Middleton Railway, LeedsEstablished in 1758, the Middleton Railway is currently addressing financial challenges, experiencing a deficit in profitability. The primary goal is to devise strategies that optimize the allocated budgets to drive profitability.• Assisted in budget allocation for implementing changes aimed at achieving positive cash flow.• Developed effective strategies to utilize allocated budgets for profit generation, aligning with organizational objectives. Show less

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  The Young Consultant

  Jan 2024 - Jun 2024

  Senior Strategy Consultant

  ▪ Led strategic projects for a client specializing in RFID smart labels targeting the European blood supply chain market, analyzing qualitative and quantitative data to support decision-making.▪ Applied competitor and customer analysis techniques, formulating market entry strategies by evaluating various stages of the supply chain, technology, and regulatory impacts.▪ Developed project plans and actively tracked project milestones, supporting timely and effective delivery by coordinating stakeholder engagements and managing action items.▪ Facilitated stakeholder groups to understand product specifications and provide tailored strategies for market entry, ensuring alignment with client objectives.▪ Conducted data-driven evaluations of financial and technical feasibility, facilitating workshops to align strategies with client objectives.▪ Conducted process analysis, assessing financial, technological, and regulatory impacts, establishing customer requirements and mapping them to process improvements. Show less