Mukul Bhatt

Experience

• 

  NITD (Netcoreinfo Institute of Training & Development)

  Apr 2019 - Jul 2019

  Digital Marketing Trainee
• 

  Allsoft Solutions and services Private Limited

  May 2020 - Jul 2020

  Intern

  Basic and Cohesive Training in Digital Marketing along with SEO(On-Off Page Techniques), SEM, SMM, Display Advertising, Google AdWords andAnalytics. The Internship included working alongside by Practical Online Project i.e. aProject Website, Blogs, Website Marketing, Ads display and marketing, emailmarketing, etc.

• 

  Infosys

  Sept 2021 - now

  - Utilising Oracle SQL Developer, BlueZone Mainframe, Eclipse, and various other tools to address daily, weekly, and monthly JIRA tickets concerning customer data and business logic issues within the production environment.- Collaborating closely with cross-functional teams, I effectively analyzed customer data discrepancies and business requirements.- Leveraging SQL queries and scripting languages, to resolve customer data issues within specified SLAs.- Conducting comprehensive testing and validation of fixes to ensure the stability and reliability of production systems.- Documenting all activities meticulously and utilizing Atlassian collaboration tools like Jira and Confluence for audit and knowledge-sharing purposes.- Providing incident support, including on-call and rapid call support, to swiftly address critical production issues related to customer data, mainframe job issues, and other system functionalities. Show less

  • Senior System Engineer

    Sept 2023 - now

  • System Engineer

    Sept 2021 - now