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Robert Laine

Robert Laine

Technical Analyst

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location of Robert LaineGreater Chicago Area

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  • Timeline

  • About me

    Information Technology and Services Professional

  • Education

    • Indiana University South Bend

      2001 - 2003
      Bachelor of Applied Science (B.A.Sc.) Computer Science

    • City Colleges of Chicago-Wilbur Wright College

      1989 - 1991
      Data Processing and Mathematics

      Activities and Societies: Tutor in the Data Processing Lab for Pascal, Fortran, Assembler, BASIC, C, DBase III and IV, RPG II and III. Took classes in C, Fortran, Pascal, Assembler, Cobol, Dbase III, Basic. I also was majoring in mathematics and took classes in Calculus and Analytical Geometry I, II, and III, along with statistics.

  • Experience

    • Chicago Tribune Newspaper

      Nov 1991 - Nov 1999
      Technical Analyst

      Streamlined operations to increase sales and production efficiencyCreated programs to quickly diagnose and resolve problemsEnsure that that system hardware, software, operating systems and procedures conform to organization norms, values and standards.Troubleshoot problemsCollect data to monitor system efficiencyArchive data and purge if necessaryAddress connectivity issues for LAN, remote office WAN, Intranet and InternetOperate and maintain system hardware and softwareTook action in person to resolve system wide problemsTrain technicians and junior team membersLead team in providing innovative and cost cutting solutionsCoordinated on projects between Systems Support, Hardware, and Technical SupportQuality control testing Show less

    • Staples

      Mar 2001 - Mar 2008
      Computer Technician

      Lead all Technical Services at the locationProvided customers with cost effective solutionsDiagnosed and repaired customer PC's using Windows 98 thru Windows XPVirus removal, data recovery, video, audio and NIC diagnostics, hard drive installation, partitioning and formating with OS installation

    • FreeGeekChicago.org

      Oct 2011 - Mar 2012
      Volunteer

      Refurbishing PCsInstallation and testing of Ubuntu LinuxDiagnostics of hardwareAdvising Linux installsProvided training on Linux and open source software

    • Percipia

      Jan 2012 - Jun 2012
      Technical Support Specialist

      Developed first Android app, posted on Cisco AppHQ (name:FlightInfo, section:Travel)Developed software in Java and PerlManaged MySQL databaseSupported Asterisk and FreePBXWorked on development of proprietary software called ParallaxProvided support for Cisco Call ManagerProvided technical support to international customers

    • OnShore Networks

      Aug 2012 - Jul 2013
      Network Administrator

      Configure and Install level 2 and level 3 switches and routersProvide on-site service and phone supportSite evaluationsCustom cabling and wiringRack installationsWorking with testing and diagnostic equipment on-site

    • OnShore Development

      Sept 2014 - Oct 2014
      Technical Support

      Provide support for proprietary softwareUse of helpdesk ticketing software, KayakoProvide customization of customer templates using LISP

    • NORC at the University of Chicago

      Mar 2015 - Aug 2016
      Telephone Interviewer

      Worked on a constant evolving project that changed daily.Recruited panelists to participate in future Social Science Research surveys.Assisted in correcting technical issues with new surveys and helping coworkers with technical issues.Volunteered for additional projects and project time.

  • Licenses & Certifications

    • Comptia A+

      CompTIA
      Jul 2001

  • Volunteer Experience

    • Volunteer Technician

      Issued by FreeGeek Chicago on Oct 2011
      FreeGeek ChicagoAssociated with Robert Laine