Wendy Matthews

Experience

• 

  Leigh Environmental

  Jan 1988 - Jan 1994

  Sales Ledger Supervisor
• 

  A4e

  Apr 2001 - Jul 2006

  Responsible for raising awareness of quality assurance throughout the division (West Midlands), giving Business Managers constructive feedback on their “self assessment reports” then creating an action plan to work on strengths and weaknesses. Undertaking internal quality inspections across the country, using the “Common Inspection Framework”, ensuring the needs of service users were addressed. Carry out process mapping exercises and offering recommendations. Developing/delivering training sessions. The completion of monthly activity reports. Show less

  • Regional Quality Practitioner

    Nov 2005 - Jul 2006

  • Administration Manager

    Apr 2001 - Nov 2005
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  Dudley Council

  Jul 2006 - Sept 2011

  Senior Contracts Performance Manager

  Managing supply chain performance against SLA’s and KPI’s to ensure contract is meeting contractual targets and requirements. Analysis of data to identify trends and make improvements for underperforming sub contractors and supporting them to take appropriate measures as necessary to achieve effective service delivery. Develop and maintain strong business relationships with partners and service users. The completion of monitoring reports for presentation to contract management and awarding funding bodies. The sharing of good practice across the partnership by positive communication with all stakeholders keeping them informed of delivery status, any development that may affect contract delivery. Responsibility for conducting H&S Risk Assessments on the premises of Sub Contractors. Taking the lead with the management of complaints, this included receiving, recording, investigating and responding to all complaints relating to service delivery. If appropriate, I would ensure corrective and/or preventative measures were installed to prevent further complaints. Overall leadership of the contract management support team that had full administration and outcomes responsibility as well as checking and verifying outcomes for the Black Country contract prior to submission to DWP/SFA. Show less

• 

  Wolverhampton City Council

  May 2012 - Nov 2014

  Administration Officer, Safeguarding Children

  Responsible for the convening of all Child Protection Conferences, Liaising with both internal and external agencies to ensure all relevant personnel are invited and attend the conference. Line Management of six Child Protection Minute Takers, including recruitment, induction and performance monitoring. Production of performance related information data and reports. Admin Support Officer for Multi Agency Child Sexual Exploitation Panel Meetings. Adherence to all Authorities Procedures and Policies including Information Security, Data Protection, Health & Safety and Equality of Opportunity. Show less

• 

  The Accord Group

  Dec 2014 - May 2019

  City Deal Monitoring and Partnership Officer

  Implimentation of new Pilot Contract - Housing and Employment. Managing supply chain performance against SLA’s and KPI’s to ensure contract is meeting contractual targets and requirements. Analysis of data to identify trends and make improvements for underperforming sub contractors and supporting them to take appropriate measures as necessary to achieve effective service delivery. Develop and maintain strong business relationships with partners and service users. The completion of monitoring reports for presentation to contract management and awarding funding bodies. The sharing of good practice across the partnership by positive communication with all stakeholders keeping them informed of delivery status, any development that may affect contract delivery. Responsibility for conducting H&S Risk Assessments on the premises of Sub Contractors. Taking the lead with the management of complaints, this included receiving, recording, investigating and responding to all complaints relating to service delivery. If appropriate, I would ensure corrective and/or preventative measures were installed to prevent further complaints. Overall leadership of the contract management support team that had full administration and outcomes responsibility as well as checking and verifying outcomes for the Black Country contract Show less

• 

  Walsall Council

  Jun 2019 - now

  To assist the Data Protection Manager – in delivering the Information Governance & Assurance Team services through:- the implementation, development, delivery and maintenance of robust Information Governance, Data Protection and Records Management policies, standards, procedures, awareness and or guidance.- being responsible for ensuring that expert legal and regulatory advice is received to support the compliance of the Council’s Data Protection, Information Security and Records Management obligations and duties with efficient and effective processes,- managing and maintaining the Information Governance Teams systems or processes are monitored and upheld including its incident management and records management services, systems or applications. To support the Data Protection Manager in all issues which relate to the information rights and freedoms of data subjects alongside the protection and security of personal data. • To support the Data Protection Manager in maintaining and improving on the councils compliance outcomes in respect of the Data Protection regulations, records management obligations and relevant legislative duties. Show less

  • Project Manager

    Sept 2024 - now

  • Information Governance and Assurance Officer

    Jan 2023 - Sept 2024

  • Interim Records Assurance Officer

    Oct 2021 - Jan 2023

  • Schools Assurance Officer

    Jun 2019 - Jan 2023