Phoenix Guo

Experience

• 

  Chowbus

  Oct 2019 - Sept 2022

  Sales And Marketing Specialist

  Responsible for planning, building, and implementing Chowbus pre and post purchase infrastructure for our users, with a focus on email marketing and content marketing. We are looking for candidates who possess the ability to think both creatively and analytically. You will work with cross-functional internal and external teams to build up a seamless consumer journey for our new, lapsed and churned users. This individual should have experience with CRM management and content creation. He/she should be comfortable finding creative ways of building an online presence, as well as using analytics in the formulation of a CRM strategy. Show less

• 

  Aura Studios

  Nov 2019 - Oct 2020

  Filmmaker

  Tasked with leading preproduction, filming, and postproduction for assigned projects, with a strong emphasis on music videos and commercials. Navigating the challenges posed by COVID-19, I remain committed to delivering exceptional results.

• 

  Zongteng Group

  Feb 2021 - Dec 2023

  Partner with senior leadership to develop and implement effective HR policies and practices that will support the strategic growth of the business. Leadership setup Savannah new warehouse and Austell new warehouse.Offer thought leadership regarding organizational and people-related strategy and execution.Provide timely information and/or education for all levels of the company on HR issues.Educate, coach, and partner with managers on performance management and employee development goals.Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development.Participate in the continual development of HR programs, such as recruiting, retention, compensation, benefits, and Learning & Development.Collaborate with the HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results.Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions. Show less Made the efficiency plan for 650,000 Sqft warehouse and coordination of administrative activities to ensure accurate results in all aspects picking/shipping and related operations. Help the outbound team level up the oversized product shipping capacity from 7K orders per day to 16K orders per day. Reduced inventory misses and abnormal inventory rate from 6% to 1.5%.Ensure continuous review and improvements of operational processes to ensure accuracy and compliance. Oversee daily monitoring efforts to ensure productivity objectives meet company/departmental standards.Maintain awareness of the business context and company profitability, including budgetary control issues.Arrange daily/weekly meetings with staff as appropriate to review overall team/individual performance.Confirm all shipping and picking deadlines and priority cut-off times are met.Ensure process of tracking and maintaining productivity standards for each associate.Monitoring Key Performance Indicators (KPI) to track success and/or recurring problems.Make sure that SOPs are followed and utilizing appropriate methods at all times.Maintain customer service standards control mis-ship and backorders and locating missing product as needed.Plan, manage and maximizing all inventory functions.Attract and retain qualified and motivated workforce, while encouraging new ideas for improvements.Maintain sanitation, cleanliness, eliminate damages and spills.Develop personnel to ensure appropriate back up/successors in all key positions. Coach and groom direct reports for excellence while documenting their progress and cross-training to provide adequate coverage in key areas.Provide oversight while evaluating employee performance, handle disciplinary issues and maintaining an environment of respect and accountability.Require a “Tour Ready” and safe work area and securing building/operations at end of shift.All other duties as assigned. Show less

  • Senior HRBP

    Aug 2022 - Dec 2023

  • Warehouse Supervisor

    Nov 2021 - Aug 2022

  • Warehouse Specialist

    Feb 2021 - Nov 2021
• 

  QuickBox Fulfillment

  Jan 2024 - Jul 2024

  Compliance Manager

  Create and coordinate safety compliant policies company wide (1000+ employees across four fulfillment centers nationwide)Recruitment orientation and onboarding paperwork/payrollRegularly deliver safety orientation for new and current employees.Lead Safety Committee and take part in daily meetings with department.Conduct monthly Safety and Food Grade Audits (OSHA, FDA, GMP Standards) for Atlanta warehouse (155,000 sq ft.)Directly Assist GM and Sr. Safety Compliance Manager with completing all statutory reporting accurately and efficiently.Arrange and conduct employee engagement events (parties, food catering, morale boosting activities) Show less

• 

  SANY America

  Jul 2024 - Jan 2025

  Senior Human Resources Specialist

  SANY Group is a global corporation with about 70,000 employees in more than 150 countries. The Company offers a complete scope of construction machines, such as excavators, wheel Loaders, concrete pumps, road construction machines, container handlers, crane and crane vehicles, and earth drilling, harbor, mining and earth moving machinery, wind generation,and fork lifts. Headquartered in China, SANY is one of the Top 5 heavy machinery manufacturers in the world, generating revenues of over $10 billion, with about a third of its business outside of China. SANY is No.1 in market share in the global concrete machinery business, No. 1 in market share in the Chinese excavator market and No. 3 in the Chinese lifting crane market. SANY America manufactures, sells and supports construction and material handling equipment, hydraulic excavators, port equipment, container reach stackers, empty container handlers, and heavy forklifts, including crawler cranes, rough terrain cranes, truck cranes, motor graders, wheel loaders and backhoes. Show less

• 

  Bank of America

  Mar 2025 - now

  Financial