Rodrigo B.

Experience

• 

  American Express

  Aug 2004 - Jul 2016

  Perform quality reviews on the remediation activities executed to reverse negative impacts to customers. I helped to ensure our customers return to the state they would have been at, had the errors not occurred. Remediation activities include: communication to customers, financial and non-financial adjustments to customer accounts, provision of disclosures, reinstatement of cancelled accounts, correction of credit reporting, spending limit changes and/or reversal of account management activities. Show less •Design and manage the User Acceptance Tests (UAT) with a focus on business software and systems through Solution Development Life Cycle (SDLC).•Analyze detailed Business Requirements Documents.•Lead and manage local and offshore technical teams.•Estimate testing efforts and track project milestones using Microsoft Project.•Develop and maintain daily status reports and executive summary dashboards to measure the test team’s performance and track project milestones.•Produce Test deliverables and present results to senior Stakeholders. Show less Participate in the implementation and operational validation of new platforms and processes, system upgrades and fixes.Provide group and individual training to end users for new systems and enhancements.Manage production support issues for the technology applications used by the corporate operations call center and monitor that they are resolved efficiently.Provide analysis aimed at fixing broken processes that threaten the service continuity of the corporate services’ call center.Successfully adapted and implemented new product prototypes for the corporate card and meeting card products in Mexico. Show less Review, examine and underwrite loans to ensure soundness, business value and compliance with company and investor standards for the Mexico, Global Dollar Card & Argentina Corporate clients. Determined appropriate recommendations subject to management and underwriting guidelines.Review detailed historical and projected financial analysis utilizing tax returns and financial statements.Determine and document loan conditions and communicate requirements and/or decisions.Reviewed, evaluated and synthesized data to ascertain loan viability and identify risk issues and potential fraud.Assisted in identifying, recommending and negotiating alternative loan requirements, funding loan-structuring solutions.Provide support on extraordinary / exceptional credit line extensions for high value clients to increase billings and exceed the client’s expectations. Show less

  • Sr. Business Systems Analyst, Remediation Assurance

    Oct 2015 - Jul 2016

  • User Acceptance Test Leader, Systems Assurance

    May 2013 - Sept 2015

  • Project Analyst

    Jun 2010 - Apr 2013

  • Financial Coordinator, Cash Flow Management

    Jan 2006 - Jun 2010

  • Credit Analyst, Corporate Credit IDC

    Aug 2004 - Dec 2005
• 

  Mastercard

  Aug 2016 - now

  -Manage a team of implementation engineers responsible for the implementation of technical solutions. -Oversee and support multiple implementation projects. -Review external clients product demands, develop project plans and ensure that implementations are completed on time, within budget, and meet client expectations. -Provide assistance in scoping projects or developing proposals for potential customers.

  • Manager, Global Product Integration

    Sept 2021 - now

  • Senior Specialist, Customer Implementation Services

    Aug 2016 - Sept 2021