Ericka Erickson

Experience

• 

  Christus Rex Campus Ctr

  May 2009 - May 2010

  Resident

  *worked collaboratively on committees formed from diverse backgrounds*managed hospitality, outreach, and physical care of facility

• 

  Porpoura Coffee House

  Oct 2010 - Nov 2013

  Barista

  *created training materials; trained new employees*delivered excellent customer service*part of team that exceeded average Starbucks sales with less than half the employees*supported community through volunteerism, donations, and ethical business practices

• 

  Target

  Feb 2014 - May 2015

  Starbucks Barista

  *as “cleaning captain,” led team to 100% green food safety and hygeine scores*certified barista trainer; assisted in management transition*recognized by co-workers, management, and corporate for excellent customer service*top-mentioned name in customer survey scores

• 

  Target Optical

  Sept 2014 - now

  Licensed Optician

  *juggle appointments, sales, phones, email, adjustments, queries*communicate technical medical information in non-technical language*manage medical information in accordance with HIPAA regulations*bill insurance companies and resolve insurance issues*support optometrist by booking appointments, pre-testing patients, explaining procedures*generate and respond to information in reports and spreadsheets; use industry-specific software