Cherin Moody

Experience

• 

  Monroe County School District

  Aug 2010 - Jun 2012

  IT Technician Intern

  I was one of the schools IT Tech Interns for just under two years. My supervisors while working here were David Meinke who was Marathon High Schools IT Technician and I also worked alongside with Sharon Helms the computer lab Director; under her my duties were issuing updates and maintenance to the computers in the lab. Under Mr. Meinke my duties included the following:• Repairing computers in the classrooms and the three computer labs, included were keyboards, the computer’s hardware, the system or general updates required• Added new software and updates to the laptops and desktops the school was issued• Wiping computers of their operating systems and replacing it• Adding Microsoft Office to computers and laptops that either lost the installation, were new or had been wiped• Installation of printers along with maintenance such as changing ink, repair, order placement and installation• Remote controlling laptops when teachers reported issues as to no disturb their class. This was always done with supervision• Working with both Microsoft and Apple OS Show less

• 

  Rose Dell & Associates

  Apr 2012 - Aug 2014

  Data Entry/Secretary

  From April 2012 until August 2014 I worked for Rose Dell on my off days from college and my other job. I managed her computers and filing to help get her office in order. I paid her bills by writing checks, then mailed them out. I kept her online data up to date with what current listings she had, what sold and what was pending. Updating this information required requesting recommendations from those she had worked with on the sales. I would also manage her phone with trying to get her contacts in order as she had issues with them duplicating. Scanning documents and placing them in folder on the computers and taking files on the computers not in folders and putting them in the correct places. Updating files so they could be read without missing parts. Responding to emails and managing emails. I set up a Homegroup network so she could access files on one computer to another. Then teaching other how to fix any issues that may occur causing the Homegroup to stop working so it could be fixed when I was not there.• Organized various files both on computer and documents for properties and personal use• Data entry for new customer contact, making sure the phone contacts matched the computer and merging duplicates to keep contact numbers down, scanning documents into PDF form for email and record keeping• Use of Microsoft Word and Excel keeping rental and sale information up to date and account information easy to read and find• Setting up computer networking to make computers accessible from other computers running on the same network• Paying bills via checkbooks and record keeping of rent statements for rentals and personal bills• Repair printers and computers, virus management and system backups Show less

• 

  Winn-Dixie

  Mar 2013 - Feb 2014

  Cashier

  • Customer service skills to include: explanation of customer’s receipts, answering questions about where items are located and where select parts of the store are located• Use of a register, counting money, making change and accepting multiple forms of payment• Stocking registers with bags and bag holders with bags for the next day• Night duties included: cleaning registers even those not in use, dusting candy, making sure lights were off, stocking registers with bags, cleaning conveyer belt, putting lane closed tape up, shopping the store for go-backs, putting away go-backs and bringing perishable go-backs to receiving to have them disposed of• Stocking/blocking shelves• Cleaning, making sure my work area was presentable and as clean as possible• Working self-checkout (ACM) and assisting customers that struggle to use or find things on the screen• Maintaining the ACM's to keep them in a clean manner so they read weights correct and keeping them stocked with bags Show less

• 

  Counseling Center of Key West

  Jun 2015 - Aug 2015

  Summer Intern

  From June 2015 to August 2015 I worked under Molly A Ersay M.A., BCPC, LMHC. She has taught me how to run an office, file patient files and create client intake sheets and forms. along with that, how to administer tests to clients and how to grade them and read back scores explaining what they mean. It has been a great honor working under her and learning from her. • Copying and updating tests that are administered to clients to make sure they are legible • Taking tests to understand what the client is asked when they are administered the test• Grading tests and reading tests scores to find out clients personality and thinking types• Sit-in with clients when they permit it, helping me to learn the orientation of a session• Filing of client in-take forms, writing of client’s record to learn what to look for, writing of client’s summary and writing of treatment plans for clients• Adding new clients to QuickBooks using the information they provided on the in-take forms• Adding new clients to the insurance billing system to find out co-pay amounts• Answering the phone to fill in the schedule • Calling clients at the end of the day to remind them of their appointment the next day and at what time, if they are not able to make it removing them for the schedule is then done• Calling clients when they have not shown up after 15 minutes of their scheduled appointment time to find out if they are running late or not showing up• Applying no-show fees to accounts when a client does not show for their appointment and does not call to reschedule• Printing out the next day schedule for Mrs. Ersay so she knows who is scheduled• Updating clients records and files• Sending faxes of the days clients for insurance to be billed• Updating location information on Google and adding new information so new clients know they are welcome and where to find the office Show less

• 

  Florida Keys Aqueduct Authority

  Jul 2017 - Sept 2017

  Information Technology Intern

  • Assisted in the upgrade to the softphone system, duties included training and deployment of desktop pucks, and headsets to 500 local and regional employees over 38 different locations.• Trained employees on use of software and hardware used within the company.• Upgraded computer systems, installed software, and deployed equipment to designated staff members.• Assisted in the maintenance of networking systems such as LAN switches, WAP, as well as server troubleshooting, and manual testing of Cisco phone lines.• Installation of operating systems and software on workstations and laptops according to procedures.• Deployed and administered user accounts and account management through MS Active Directory.• SCADA systems and water quality equipment and support.• Posted public relation content creation and distribution through Facebook and other social media outlets• Assisted with website creation and mobile app which included testing on popular browsers to check for compatibility issues.• • Supported staff in application usage and equipment troubleshooting using internal ticketing system, support done either in person (occasional travel), remotely, or via phone call. This was dependent on the ticket location and what was required.• Implemented the creation of technical documents for internal use and training.• Commuted to various FKAA locations to aid in the setup of A/V equipment for monthly Board Meetings. Show less

• 

  Twitch

  Mar 2018 - now

  Twitch Affiliate Streamer

  Hobby of streaming a variety of games for entertainment purposes. During a select time of year, I enjoy doing the St. Jude PLAY LIVE charity campaign for St. Jude Children’s hospital, my community has successfully raised over $3,400. • Built my own Windows 10 based PC for gaming and streaming needs. • Community management both on stream and off stream (Discord).• Maintain and troubleshoot various hardware and software related to streaming including but not limited to PC, A/V (headphones, mic, mixer, and webcam), consoles (Switch), and broadcasting software.• Use of Adobe Photoshop to create my own business cards, various screens used during streaming, other miscellaneous needs.• Occasional travel for conventions to network, learn about new games, new technologies, and playtest games. Show less

• 

  Monroe County School District

  Jul 2019 - Sept 2020

  IT Support Engineer

  Managed school site with 70+ staff members and 600+ students. Responsible for maintaining and troubleshooting information systems District-wide, providing user training and support, assisted with department administrative/clerical tasks as needed. Worked under general supervision independently developing work methods and sequences. • Trained both administrative and instructional staff on specific software operations as necessary• Collaborated with HR to maintain inventory of computer equipment and software maintained by the department• Managed technology equipment as sole technician on site, responsible for 750 machines spanning multiple operating systems including Windows, ChromeOS and iOS• Administered new user accounts and managed active staff and student accounts using Active Directory and Google Admin• Successfully executed device set up of roughly 150 new Windows devices for staff within a 2-week period and implemented a schedule to do a device trade-in with staff• Coordinated the rapid collection, sanitation, and deployment of roughly 650 Chromebook with staff to distribute to students for remote learning• Implemented spreadsheet tracking systems of Chromebook distribution for remote learning• Tracked technical issues through IssueTrak, closing approximately 20 tickets per month and managing up to 600% surges in ticket volume • Reviewed and implemented disaster recovery planning and execution as needed• Directed and monitored movement of equipment around site during school construction • Liaison to outside companies to coordinate orders, troubleshoot issues on site, installation of equipment, movement of fiber lines, and hardware adjustments (i.e. AJAX, AT&T, Comcast, Dell, etc.)• Implemented the move to SSO (Single Sign-On) for all staff, testing with the HR and IT department first to work out kinks Show less

• 

  Bungie

  May 2021 - Mar 2022

  QA Tester

  Contract Destiny 2 QA Tester for 11 months. Started on an embedded team which was then rotated to the main QA team to help provide more in-depth support as our work came to a close. • Contributed to approximately 200 tickets while supporting various Test teams over an 11-month period. • Executed tests at various stages of development, including but not limited to test passes, ad-hoc testing, exploratory testing, validating user story, and regression testing.• Trained junior QA testers on software testing techniques and company-specific tools.• Developed guides to ensure that information matched across multiple locations related to new hires, how-to guides, seasonal content, and teams. Reviewed onboarding checklists used by managers to ensure new hires learn all they need to be successful in their small teams. • Reported critical issues during smoke tests, collaborated with corresponding team members, and provided timely feedback to stakeholders to get rapid resolution of bugs. • Participated in agile development processes, contributing effectively to sprint planning, daily, and weekly stand-up meetings. • Spearheaded playtests including documentation, video recording, bug write-up, feedback, and reported findings to stakeholders.• Provided gameplay support for consoles (Microsoft and Sony) and online platforms (Stadia and Steam).• Identified software bugs and generated tickets via TicketTrack and Microsoft TFS with deep attention to detail for both the live game and internal builds using ad-hoc, black box, and end-to-end testing.• Automated daily build downloads.• Validated implemented fixes or changes through regression testing. Show less

• 

  Stocking Factory

  Sept 2022 - Dec 2022

  Quality Control Specialist

  • Maintained 100% customer satisfaction for orders checked, packaged, and shipped. • Handled day-to-day shipping averaging 175 items with more than double volume for peak holiday season.• Communicated defective orders back to the appropriate creation team, provided notes on what needs to be corrected.• Inspected and verified orders by comparing names, quantity, and customization of items packaged with shipping documents. • Maintained PC and print management devices, support included updates, changing settings to make all computers uniform, and replacing label rolls. Show less