Vinit Gala

Experience

• 

  HCL Infosystems Ltd.

  Feb 2011 - May 2012

  Customer Support Engineer

  Project Name: DIT (Department of Information Technology) Client Name: Air India Roles and Responsibility: • Maintaining mail frame system of Lotus notes client• Maintenance Handling CRS Amadeus, Sabre and SITA, AI Express• Access of hardware component and network component• Assisting juniors as mentor

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  IBM

  Mar 2013 - Apr 2014

  Senior Customer Service Representative

  Project Name: Ticketing and Reservation Client Name: Jet Airways Roles and Responsibility: • Ticketing and Reservation for Jet Airways Airline• Make Booking Domestic / International Sector Worldwide• Handling and solving client query• CRS used Amadeus and Sabre

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  Tata Consultancy Services

  May 2014 - Apr 2023

  Data Analyst at TCS for Unilever:• Analyze sales and performance data for Unilever products across global e-commerce platforms• Monitor market trends to identify growth opportunities and improve product visibility• Develop insights to optimize pricing, promotions, and inventory strategies• Collaborate with stakeholders to enhance data-driven decision-making• Track competitor performance to refine Unilever’s e-commerce strategies• Ensure accurate reporting and data integrity for business analytics Show less Project Name: iON Energy Client Name: EDF/ National Grid(UK) Roles and Responsibility: • Collect, digitize and organize meter/equipment/bill data• Creating ‘single view’ of Energy Management portfolio and hierarchy • Production and Development Support with reports• Run 120+ pre-configured checks to identify deviation• Configuring, designing and monitoring site module• Manual testing for weekly and monthly report• Set Threshold for Deviations• Monitoring the overall Bill Management system• Customize dashboards and build reports Show less

  • Data Analyst

    Apr 2020 - Apr 2023

  • Business Analyst

    May 2016 - Mar 2020

  • Process Analyst

    May 2014 - May 2016
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  Jain International Trade Organisation

  May 2023 - Dec 2023

  Manager
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  Webito Infotech

  Mar 2024 - now

  Project Manager

  ▪ Respond promptly to customer inquiries regarding product features or usage issues,ensuring efficient resolution▪ Lead and motivate team members by reviewing work, offering constructive feedback,and fostering growth▪ Collaborate with developers and designers to ensure project solutions align withbusiness objectives▪ Engage in direct client interactions to gather requirements and deliver high customersatisfaction▪ Act as a liaison between business stakeholders and the IT development team tobridge communication gaps▪ Monitor project progress against milestones, ensuring timely delivery of services andproducts▪ Provide support and guidance to colleagues, promoting a collaborative andproductive work environment▪ Maintain and update databases with current and accurate information forstreamlined operations Show less