Maksim Usov

Experience

• 

  VTB Bank (Belarus)

  Aug 2011 - Sept 2013

  IT Support Engineer

  Development of business processesSupporting Windows operating systems Support and maintenance of user workstationsSupport and maintenance of server unitsWriting technical documentation and knowledge transferEmployee trainingManagement of support team (creation of work schedules, solution business issues, organization of team buildings, problem management etc.)Organization of adverse communication processes various commands support level

• 

  EPAM Systems

  Aug 2013 - now

  Systems Engineer

  Minsk, BelarusSupporting of hybrid cloudSupporting of Windows/Unix operating systemsWriting technical documentation and knowledge transferParticipation in business process developmentGlobal monitoring 24/7Cloud technologies researchKnowledge transferNew team members on-boarding and educationLeading and keeping up-to-date project related documentation24/7 monitoring and support of EPAM CloudInitial troubleshooting of end-user environmentsAWS service set-up support, managing security groups and IAM users.Automation daly activities (Bash, Ansible)Working with several commandlines (PowerShell, PowerCLI, OpenStack CLI, Maestro CLI).Troubleshooting of EPAM Cloud services (Ansible, Monitoring, Linux domain autorization).Migration between Cloud platforms (vSphere and OpenStack).Service on-boardingNew team members on-boarding and educationLeading and keeping up-to-date project related documentationInitial troubleshooting of monitored applications Contacting with 2nd and 3rd lines Engineers, and transfer of collected informationMonitoring optimization Show less