Fiona Tek

Experience

• 

  Wedgwood

  Apr 2003 - Apr 2004

  Line Manager

  Responsible for the management of a Goods In facility within a highly active 24 hour distribution centre. Managing a team of 30 individuals who were responsible for off loading container shipments on a daily basis.Space management (VNA truck storage)Training and development

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  Iron Mountain

  Apr 2004 - Jun 2014

  Implementation of Digital Records Management solutions, System conversion support, asset relocation projects and large complexed destruction projects.Process improvementSolution designCommercial negotiation Business Analyst experienceDMAIC six sigmaSupplier Engagement Day to day management of a highly active scanning, indexing and storage facility. MI responsibilities internal and externalInvoicingSupper User Support budget creation and yearly forecasting Day to day management of a multi skilled team of 60 individuals across 2 shiftsImplemented/developed a robust training and development package

  • Project Manager

    Apr 2007 - Jun 2014

  • Operations Manager - Acting Data Centre Manager

    Apr 2004 - Apr 2007
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  Iron Mountain

  Aug 2014 - Sept 2020

  PMO support, tracking and monitoring Emerging Markets IT projects at all stagesPM governance, guidance and supportRoad map planning Communication briefs Demand/Portfolio Management Process creation and governance, ownership of Global IT intake within Emerging MarketsM&ATechnical RefreshCustomer Specific/compliance ApplicationComplianceOn-going facilitation between a team of Business Relationship Executives and the Enterprise Demand Management team/resource managers Quality assurance (Business Case) Strategic road map planning Responsible for the creation and management of communication briefs to Senior leaders/stake holdersApplication/Vendor Program ManagementGlobal Invoice management (cost allocation)Financial reporting (application usage and monitoring)Road map planning (Key Initiatives and business priorities) Strategic planning M&AExisting platforms EDM solution Application upgrades and enhancementsCostsProgram Management Application GovernanceNew instances ConfigurationStandard Operating ProceduresCreation of a global support model Vendor Relationship management Weekly/Monthly callsFollow up actionsSenior stake holder engagement Show less Project managed the delivery of a new Infrastructure environment as a result of an acquisition in the Turkish Region Managed and co-ordinated both in-country and global resources Managed the set-up of a segregated infrastructure environment to supported the business with on-boarding a new Global Client Provided application guidance to support data/operational flows to ensure bests practices were adhered to and to support operational efficiencies On-going application support Co-ordination or User training/testing and acceptance Implementation of a new global document capture and storage product (EDM)Provided mentorship and governance to two other Project Managers that were new to IT and the acquisition business (Both situated in Eastern Europe) Worked closely with the Infrastructure architecture team to provide high level solutions and project cost estimates for new acquisitions and global standardisation programsImplemented and Managed one of the global Application standardisation programs across 7 Emerging Market CountriesUpgraded and delivered consistent Infrastructure platformsApplication version control (application upgrades)The deployment of a consistent document capture solution (EDM)Implementation of Standard Operating Procedures SQL reporting services to support the deployment of operational excellence reportsApplication training and Customer on-boarding process/documentationThe creation of an off-shore development teamFacilitated knowledge transfer sessions Program Budget control Show less

  • IT Application Program Manager/Demand/Portfolio Management

    Aug 2015 - Sept 2020

  • Infrastructure Project Manager/Application Program Manager

    Aug 2014 - Aug 2015
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  Iron Mountain

  Aug 2021 - now

  • Director Enterprise Applications (Product Management)

    Sept 2020 - now

  • Strategic planning Director NE cluster

    Aug 2021 - Dec 2024
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  Iron Mountain

  Dec 2024 - now

  Director of Strategic Project Management (Warehouse & Logistics)