Ghassen Dehmani

Experience

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  Tunisie Télécom

  Jan 2017 - Jan 2017

  Internship Trainee

  visit the different services of the telecommunications structure.

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  SOTETEL

  Jan 2018 - Jan 2018

  Internship Trainee

  Firewall configuration

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  WEVIOO

  Aug 2018 - Aug 2018

  Internship Trainee

  Development of automated test scripts by selenium for an HR information system application (T-VIOO)

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  CENTER FOR RESEARCH AND TECHNOLOGICAL INNOVATIONS ELGHAZELA

  Nov 2018 - Jan 2019

  Internship Trainee

  The implementation of a module based on a SandBox which verifies the monthly revenue of a cafe, restaurant, etc ... against the turnover declared at the level of tax revenue. (I used docker as an isolation solution and python for the development of the verification scripts)

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  WEVIOO

  Feb 2019 - Jun 2019

  Internship Trainee

  Development of a Product Backlog management tool for Scrum projects (angular and symfony)

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  ADACTIM

  Jul 2019 - Jun 2021

  Service provider at the client's MBsolutions-Provide office assistance to resolve technology support issues.-Perform installations, repairs, upgrades, backups and other maintenance tasks.-Install, configure and troubleshoot office systems, workstations, servers and network issues in a heterogeneous environment.-Maintains passwords, data integrity and file system security for the desktop environment.-Communicate highly technical information to technical and non-technical staff.-Provide remote assistance to end users.Service provider at the customer's zitouna bankWithin the IT department:-Ensure IT support for End-users.-Take charge of user technical assistance for hardwareand office tools.-install and upgrade equipment, operating systems,office software and common tools (messaging, intranet, etc.)on workstations which are checked regularly. Show less IT Operator, Orange business services project.Application Support mission, on a batch of applications hosted by OBS (Orange Business Services) client:-Monitoring of applications and servers via Patrol console and Shinken-Processing of intervention requests sent by application managers.- Cluster management (Activation / deactivation): VERITAS CLUSTER.-Ensure communication between the different teams (Application - DBA Backup System ...)-Support of applications with guarantee of their service to the SLA standard (Service Level Agreement) and installation of updates, corrective patches.-Supervision of the Production plan via the VISUAL TOM scheduler-Information system supportTechnical scope:-Supervision tools: CMS Console (Patrol Central), BEM (Nagios).-Os: Windows NT / 2000/2003/2008, Linux, Unix- Scheduler: VTOM-Middleware: EAI, CFT-DB: Oracle, MySql, SQL Server-Virtual Machine: VMware-Load Balancing: Big-IP-Clustering: VERITAS Cluster-Work Flow to communicate with the client :( Lotus Notes Intranet, MS Communicator, Citrix)-Local IT park management: GLPI Show less

  • Help Desk Support Technician

    Nov 2020 - Jun 2021

  • IT operator

    Jul 2019 - Oct 2020
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  XPERTOS IT

  Jul 2021 - Mar 2022

  Infrastructure Consultant & Microsoft Trainer

  Technical support :- Manage customer incident resolution (under contract)- Monitor contractual commitments of contracted customers as Technical Account Manager TAM- Customer intervention as TAM for preventive maintenance operations, quality control, corrective maintenance.- Animation of Workshops in Internal• Training:- Animation of training sessions locally and abroad- Design of new personalized course materials• Project:- Participate in projects: implementation and deployment of Microsoft solutions Show less

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  UIB - Groupe Société Générale

  Mar 2022 - Sept 2023

  Cyber Security Analyst

  -Implement and manage security tools (EDR/DLP/ANTIVIRUS...)-Investigate suspicious activities (SIEM:IBM QRADAR), contain and prevent them-Organize network-based scans (QUALYS) to identify possible network security attacks and host-based scans to identify vulnerabilities in workstations, servers, and other network hosts.-Reduce downtime and ensure business continuity-Providing security services to the rest of the organization-Audit and compliance support-Creates and maintains vulnerability management policies, procedures, and training-Review and define requirements for information security solutions-Performing susceptibility scans and manage the resolution of threats-Monitoring security system relating to resilience, malware intrusion, and patching. Show less

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  ESI Technologies

  Oct 2023 - now

  Defensive Cybersecurity Advisor

  -Review of our clients’ security policies as well as normative frameworks-Business impact analysis and IT risk analysis-Strengthening IT security architecture-IT security audit-Assessing customer security posture