Anya L.

Experience

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  Hooters of America

  Nov 2012 - Dec 2015

  Server

  Interact with and entertain the customers, serving food and drinks, accommodating every need of customers in a very friendly and courteous manner, answer questions and provide helpful suggestions to customers with regards to food and drinks, demonstrate teamwork, presenting customers the check and accept payment.

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  L-Evation Promotions

  Apr 2015 - Dec 2017

  Promotions Specialist

  Assist with product samplings for customers, informing the customer about the product, trade shows, field marketing/retail activation.

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  Centura Health

  Dec 2016 - Aug 2021

  Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors. The PAR will interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. The PAR will verify insurance benefits; explain financial requirements to the patient or patient representative and collect the outstanding patient portion prior to or at the point of service. Will serve as a mentor to new associates and assist in new employee orientation and provide on the job training. Show less

  • Patient Access Supervisor

    Feb 2020 - Aug 2021

  • Patient Access Representative

    Dec 2016 - Feb 2020
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  Children's Hospital Colorado

  Aug 2021 - Dec 2023

  Operations Supervisor

  Recruits, screens and selects applicants for administrative support roles.Educates all staff on job processes.Ensures proper training of staff by utilizing the resources available within the team.Assigns and manages day-to-day work flow for staff.Manages, mentors, and supports staff on a daily basis.Develops clear goals and objectives for performance management and effectively communicates accountability.Creates a culture and atmosphere that will lead to a high level of employee engagement.Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.Provides and utilizes productivity reports for the department to assess performance of entire team.Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).Participates in labor cost and financial component decisions related to day-to-day operations.Performs Kronos and other relevant time keeping administration.Manages day-to-day administrative operations, including staffing.Acts as a working supervisor and remains available to provide coverage for administrative/support staff.Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership.Establishes team communication norms and staff rounding.Other duties as assigned. Show less

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  CCRM Fertility

  Dec 2023 - now

  Billing Manager

  Oversee the billing process and ensure accurate and timelyw invoicing of clientsManage a team of billing specialists and provide leadership and support as neededDevelop and maintain billing policies and procedures to ensure compliance with regulatory requirementsIdentify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goalsReview and analyze billing data to identify trends and areas for improvementCollaborate with other departments, such as finance and customer service, to ensure smooth and efficient billing operationsRespond to billing inquiries and resolve billing issues as neededPrepare and present billing reports to senior management Show less

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  Suspence Experiential Marketing

  Dec 2023 - now

  Brand Ambassador

  Safely offering customers samples of the feature product (in conjunction with all state laws about alcohol sampling)Reciting key selling points about the brandBuild brand awareness for our clientsProvide product expertise by answering customer questions