Zeren Hanoglu Diptas

Experience

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  UPS Supply Chain Solutions

  May 2005 - Aug 2010

  Air Export Operation Specialist

  Responsible to coordinate export shipments with worldwide offices, airlines and customers.Work with airlines to get a spot rate and make a booking.Ensure high level of customer service .This includes responding to customer concerns , developing solutions ,providing follow up on customer operation procedures.Responsible from assisting for pricing and costing.Communicate with sales department as needed for efficient freight plan orders to customer and feedback for pricing.Responsible from evaluate new services and rates being offered by airlines based on company’s needs and profitability. Show less

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  World Courier

  Aug 2010 - Jan 2025

  Ensure high level of customer service . Support the most challenging shipping objectives of customers , delivering their bio-pharmaceutical , high-value , time and temperature sensitive consignments ontime , in perfect condition , without fail. Compliance with prescribed quality standards and issues as per ISO 9001. Compliance with accident prevention and safety regulations Develops/writes reports analyzing the quality that the customer service providers.Implementation of new procedure and guidelines.Additional Tasks:Local Training Coordinatior -Build annual training program and prepare teaching plans-Acclimate new hires to the business and conduct orientation sessionsTemperature Control SpecialistTemperature control management in the office. To ask when it comes to handle special inquiries and shipments regarding temperature control and cold chain management. Show less

  • Customer Service & Operations Manager

    Oct 2020 - Jan 2025

  • Customer Service & Operations Supervisor

    Apr 2017 - Oct 2020

  • Business Development

    Apr 2015 - Apr 2017

  • Customer Service Executive

    Aug 2010 - Apr 2015
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  Pharmaway Logistics Inc

  Feb 2025 - now

  Country Manager

  With a strong background in supply chain management and a deep understanding of the evolving needs of the pharmaceutical sector, I founded Pharmaway Logistics Inc to deliver fresh, dynamic, and sustainable logistics solutions. I am proud to lead a team of dedicated professionals who share the same vision of setting new benchmarks in safety, speed, and efficiency.