Luis Parra

Experience

• 

  Red Dragon Telemarketing Group

  Jan 2013 - Aug 2013

  Sales Attendant

  Sales agent.

• 

  SERVAIR-RD

  Aug 2013 - Feb 2021

  Supervising all about Delta Operations, Trainings compliance, audit etc. ...Ground Security Coordinator, Local Records Administrator, Ramp Instructor, Trained to detect fake and imposter passports by the US embassy in the Dominican Republic. Supporting Managers with the tasks and managing whole Delta operations, also ramp Instructor Full time Customer Services Representative and Baggage department leader, ground security coordinator

  • Delta Air Lines Operations Supervisor

    Feb 2016 - Feb 2021

  • Delta Air Lines Operations Lead

    Jun 2015 - Jun 2016

  • Delta Airport Customer Service Agent

    Aug 2013 - May 2015
• 

  Vikingos BBQ and Grill

  Oct 2019 - Feb 2020

  Owner of Vikingos BBQ and Grill Restaurant

  We were forced to close the restaurant because PANDEMIC of COVID-19 caught us during our start up.

• 

  Delta Air Lines

  Feb 2021 - now

  Operations Service Manager (OSM)

  In charge of handling a safe and secure airline operation. Oversees cargo operations, security, customer services, fuel, logistic, catering, sales and business partners or vendors relationships with the company. Monitoring KPIs metrics, budged and finance, control expenses and supervise customer service employees. Also trainer of Delta Ramp Procedures. I’m in charge to keep all Delta Air Lines operations in compliance for audits and Administrator of SAFETY BUSINESS PLAN. -Administrator of Delta Air Lines financial international dashboard -TDYs (Temporary Duty) support-Auditor for all Quarterly Cargo Security Audits. -Coordinator of Emergency Response Action Plan (LERAP) for STI.-Coordinator of SAFEY PLANs ( FOD - Fire - Emergency Preparedness / Hurricane, Etc …)Overseeing and support start up opening operations in Puerto Plata (POP). For Daily flights ATL-POP-ATL Show less