Kindness Yakubu

Experience

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  Garbnaija

  Jan 2020 - Dec 2020

  Customer Service Representative

  • Managed customer complaints and provided effective resolutions, ensuring high levels of customer satisfaction.• Delivered accurate and helpful information to customers, enhancing their overall experience and building brand trust.• Processed orders efficiently, contributing to smooth and timely delivery of products.• Generated creative ideas to help grow the brand, aligning with customer needs and feedback to support business development.• Collected and analysed customer feedback to inform product improvements and enhance service quality. Show less

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  Fiverr

  Jul 2020 - now

  Freelance Creative Writer & Social Media Manager | Fiverr (Level Two Seller)

  • Provided creative writing, social media content calendar creation, and social media management services to diverse clients, achieving consistently high client satisfaction.• Successfully completed 72 orders with a 4.9/5 star rating, demonstrating reliability, quality, and attention to client needs.• Developed customised content calendars to enhance clients' social media strategies, improving engagement and brand presence across multiple platforms.• Managed social media accounts for various brands, curating content that resulted in increased audience engagement and follower growth. Show less

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  Freelance with Favour

  Apr 2022 - Oct 2024

  Social Media Manager

  • Curated and managed content across two social media channels, resulting in a 300% increase in followers and engagement.• Designed visually compelling graphics using Canva, leading to higher post interaction rates and improved brand aesthetics.• Wrote and optimized content to align with brand messaging, increasing audience engagement and driving traffic to key posts.• Boosted social media engagement by 300%, contributing to overall growth in community engagement and brand recognition. Show less

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  Centre for Health Systems Support and Initiatives for Development

  Apr 2023 - Oct 2023

  • Generated and executed content ideas across Instagram, Facebook, X, and YouTube, driving a follower increase of over 400% and significantly boosting engagement.• Recorded, edited, and published content to align with the organisation's goals, enhancing both engagement and brand aesthetic.• Led media coverage for The Next Hundred Public Health Stewards project, increasing visibility and reach.• Planned and organised an Instagram Live event focused on raising awareness about menstrual hygiene management and period poverty, resulting in increased engagement and community participation.• Developed and executed a YouTube strategy to further amplify awareness on period poverty and menstrual hygiene.• Tracked and reported weekly social media analytics, providing actionable insights to optimise content and engagement strategies.• Created engaging video content to support campaigns and raise awareness on public health issues, contributing to the organisation's mission and outreach. Show less • Contributed to content creation and program planning for The Next Hundred Public Health Stewards initiative, helping raise awareness and engagement.• Developed weekly reports to track progress and provide updates on public health initiatives, ensuring program goals were met.• Actively participated in public health training sessions, gaining valuable knowledge and skills in community health and program implementation.• Moderated meetings and discussions, fostering collaboration and ensuring smooth communication between team members and stakeholders.• Delivered presentations on key public health topics, demonstrating strong communication skills and strong knowledge on subjects. Show less

  • Social Media Manager

    Apr 2023 - Oct 2023

  • Public Health Intern

    Apr 2023 - Oct 2023
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  TAÖ

  Feb 2024 - now

  Social Media Manager

  - Developed and implemented content strategies across social media platforms for 8-10 companies, ensuring consistent brand messaging and engagement.- Created compelling and visually appealing content using Canva, tailored to each company's unique audience and goals.- Managed and scheduled content through comprehensive content calendars, maintaining a cohesive and organized posting strategy.- Edited engaging video content to enhance social media presence and audience interaction.- Collaborated with clients to design and execute effective content strategies, driving growth and increasing brand visibility across multiple platforms. Show less

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  Family Health Clinic

  May 2024 - Jun 2024

  Public Health Assistant

  Enhanced patient care and public health services through hands-on experience and collaborative efforts across multiple departments, supporting the delivery of comprehensive family health services.Key Responsibilities:- Cross-functional exposure: Family Planning, Nutrition, Triage, and Laboratory departments- Patient care assistance and health education- Daily operations support and workflow optimization- Interdisciplinary collaboration with healthcare professionals- Effective communication with patients, staff, and healthcare teams Show less

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  Gem Hub Initiative

  Oct 2024 - Jan 2025

  Social Media Manager and Programs Assistant

  - Create and curate compelling content to captivate our audience and drive engagement across social media platforms.- Foster meaningful community engagement through responsive communication, commenting, and messaging.- Manage campaigns from conceptualization to execution, ensuring alignment with organizational goals.- Develop and implement social media strategies to amplify our online presence and reach.- Maintain a consistent brand voice across all social media platforms, upholding Gem Hub Initiative's tone and values.- Engage stakeholders through effective communication, collaborations, and reporting.- Perform administrative tasks to support program operations, ensuring seamless day-to-day functioning. Show less