Reynold Siagian

Reynold Siagian

Callcenter Agent (Undercontract Persaels)

Followers of Reynold Siagian493 followers
location of Reynold SiagianJakarta, Jakarta, Indonesia

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  • Timeline

  • About me

    Experience Fintech & Banking Operation

  • Education

    • Universitas Sumatera Utara (USU)

      1999 - 2006
      STRATA -I TEKNIK INDUSTRI
  • Experience

    • Telkomsel

      Oct 2006 - Oct 2007
      Callcenter Agent (Undercontract Persaels)
    • Gramedia

      Oct 2007 - Oct 2008
      SALES SUPERVISOR
    • Bank OCBC NISP

      Nov 2008 - Sept 2017
      • Reconciliation & Compliance (Treasury Underlying Analyst)

        Jan 2015 - Sept 2017
      • Sr Quality Assurance ( Branch Monitoring Operation, KYC, AML & CFT)

        Dec 2013 - Dec 2015
      • Operation Service Supervisor ( Handling Teller & Customer Service Operation)

        Nov 2011 - Nov 2013
      • Customer Service

        Nov 2008 - Nov 2011
    • Finmas - Digital Lending

      Jun 2018 - Jan 2019
      KYC Verification
    • Indodana

      Jan 2019 - May 2022
      Team Leader QA Operation (Handling QA Call Centre, Phone Verify, Tele Sales,Field & Desk Collection)
    • Collectius

      May 2022 - Dec 2024

      Create & Update PolicyDeveloping Poject start to end Handling Policy, Quality & Training Collection Recovery

      • Project Manager

        Aug 2024 - Dec 2024
      • Quality Assurance Training Manager

        May 2022 - Aug 2024
  • Licenses & Certifications

    • UKMR Level 1

      LSPP
      Apr 2015