Laurel Parker

Experience

• 

  The Salvation Army Australia

  Jan 2022 - Sept 2022

  Intake and Assessment Worker

  Working within the SHS sector with Men experiencing Homelessness. Within this role I performed Intake and Assessment in addition to generalised Support Work.Key responsibilities included:- Effective time management and prioritising need- Conduct Assessments to understand potential client's needs relating to suitability for service, support needs, co-morbid health needs and risk assessment- Support referral pathways through No Wrong Doors policy- Work within a team to address potential high-risk situations- Recognising, identifying and responding rapidly and appropriately to risk and crisis- Maintain accurate case notes and provide effective communication with Case Managers and Management around clients support needs- Support clients integration into service, encourage self-determination, living skills and community engagement- Support clients in managing their behaviours and interactions with others- Conflict management and resolution- Building referral networks with community service providers- Creative problem solving and communicating with relevant stakeholders ideas for improvement of policies and procedures Show less

• 

  Uniting

  Apr 2023 - Oct 2023

  Working within the homelessness sector with Young People, and Women and Children experiencing Domestic and Family Violence. Specialising in Intake and Assessment.- Within this role I coordinate across all Uniting Youth, Women and Families services covering Western Sydney districts to allocate crisis and transitional accommodation support and early intervention services for people experiencing or at risk of homelessness. - My approach to Intake and Assessment is trauma informed, and as Intake Officer I regularly review and update assessment processes to ensure information gathering is non-invasive and a safe experience for the consumer.- Conduct risk assessments for consumers, developing action plans to mitigate risks, follow up support and provide referrals.- Maintain consultation and relationships and work collaboratively with other services providers, internal case managers and management.- Maintain data, reporting management and consumer information. Show less Working with young people aged 16-24 within the Western Sydney area providing general Case Management support Early Intervention, Rapid Response and Assertive Outreach, in addition to Case Management of clients residing in medium-term Transitional Accommodation. - Provide support and assistance with education, employment, referral into counselling services, health services, living skills and parenting programs.- Provide client-let Case Management strategies, focusing on setting personal goals and growth at an individual pace over outcomes.- Collaborate with other services and providers, establishing a network of support according to the young person's needs. - Maintain strong record and data management, ensuring client's voice is recorded at all stages. Show less

  • Intake and Assessment Worker

    Sept 2022 - Oct 2023

  • Outreach Case Manager

    Apr 2023 - Jun 2023
• 

  Women's & Girls'​ Emergency Centre (WAGEC)

  Oct 2023 - now

  Case Manager