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Dale Coutts

Dale Coutts

Customer Team Member

location of Dale CouttsKirriemuir, Scotland, United Kingdom

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  • Timeline

  • About me

    Technical Analyst at NHS Grampian

  • Education

    • Websters High School

      2007 - 2013

      I played for the school football team throughout my time at school. In 6th year I was appointed as a Prefect and Buddy to juniors.

    • Robert Gordon University

      2015 - 2017
      Bachelor’s Degree Computer Network Management and Design First Class Honours Degree

      Third Year - Robert Gordon UniversityAchieved an A grade for each of the following modules;Computer Network ManagementComputer Network DesignProgramming for System Administrators Network Protocols and PerformanceFourth Year - Network SecurityCCNA Security Dissertation Topic - Virtual Private NetworksAs part of my studies there was an opportunity to go out on placement from February 2016 to December 2016 having had a successful… Show more Third Year - Robert Gordon UniversityAchieved an A grade for each of the following modules;Computer Network ManagementComputer Network DesignProgramming for System Administrators Network Protocols and PerformanceFourth Year - Network SecurityCCNA Security Dissertation Topic - Virtual Private NetworksAs part of my studies there was an opportunity to go out on placement from February 2016 to December 2016 having had a successful interview I have gained a paid placement with NHS Grampian working alongside the network team. Where I have been involved in the current projects and doing day to day tasks, learning something new every single day. Show less

    • Dundee and Angus College

      2013 - 2015
      HND Computer Networking and Internet Technology

      2013 - 2015 Achieved an A grade in the Individual Graded Unit project.In May 2015 I finished the 2 year course HND Computer Networking and Internet Technology at Dundee and Angus College , where I gained good knowledge in Networking and Cisco products.During my first year I gained such skills as;• Installing and configuring network operating systems and servers - being introduced to many new operating systems• Using network services such as Active Directory, DNS… Show more 2013 - 2015 Achieved an A grade in the Individual Graded Unit project.In May 2015 I finished the 2 year course HND Computer Networking and Internet Technology at Dundee and Angus College , where I gained good knowledge in Networking and Cisco products.During my first year I gained such skills as;• Installing and configuring network operating systems and servers - being introduced to many new operating systems• Using network services such as Active Directory, DNS, DHCP• Configuring network devices such as switches, routers and firewalls.In 2nd year I have further enhanced my knowledge on the following;• VLANs• Routing protocols• Access Control Lists• NATI have gained valuable experience in class cabling up and configuring Cisco routers and switches using command line software such as Tera Term and Putty.I also have completed all 4 semesters of Cisco CCNA Routing and Switching. Show less

  • Experience

    • The Co-operative Group

      Mar 2013 - Jan 2016
      Customer Team Member

      Working in a team reporting to a team leader. I have a role in keeping the shelves well stocked and providing a good availability such as the ambient and chilled delivery's. I am also trained on checkout and kiosk when necessary. I am always willing to learn new things in the shop.Merchandising stock and keeping the shop tidy at nights for the following day of trading. Ensuring customers get the best available service to them, by helping them with any queries or complaints.

    • NHS Grampian

      Feb 2016 - Dec 2016
      Network Team Assistant

      11 Month work placement as part of my university course.During my time at NHS Grampian I have gained valuable experience in configuring and installing HP and Cisco switches and also Juniper Firewalls. I have also been involved in tidying up some of the nodes and migrating connections over to new equipment.I also respond to IT Calls that come in, these calls could be in Aberdeen or further afield the Grampian region. I have been involved in a variety of ongoing projects at the NHS. Show less

    • The Co-op

      Jan 2017 - Jul 2017
      Customer Team Member

      Similar duties to previous post with the Co-op

    • Brightsolid

      Jul 2017 - Nov 2017
      Service Desk Analyst

      The 1st / 2nd line support for external clients. Offering infrastructure and networking support. The role also involves day to day troubleshooting of Windows Servers. High use of Active Directory and laptops builds also.

    • Castle Water Ltd

      Nov 2017 - Dec 2018

      • sourcing and implementation of a new backup and replication platform• sourcing and implementation of software distribution and deployment appliance • sourcing and implementation of new virtual platform• hyper v to VMWare conversion• network security• design and implementation for the new building covering over 100 end users Typical day to day tasks and responding to end user queries. Very quickly started working in the middle of the service desk and system administrator teams and got more involved with project work each day.

      • Systems Administrator

        Apr 2018 - Dec 2018

      • IT Support Analyst

        Nov 2017 - Apr 2018

    • NHS Grampian

      Dec 2018 - now
      Technical Analyst

      Network and Telecom engineer

  • Licenses & Certifications

    • Higher Psychology

      SQA – Scottish Qualifications Authority
      May 2013

    • Higher Geography

      SQA – Scottish Qualifications Authority
      May 2012

    • Cisco CCNA Exploration - Networking Fundamentals

      Cisco
      May 2014

    • Cisco CCNA Connecting Networks

      Cisco
      Mar 2015

    • Cisco CCNA Scaling Networks

      Cisco
      Jan 2015

    • Cisco CCNA Routing and Switching Essentials

      Cisco
      Nov 2014

    • Practical Driving Test Pass

      Driver and Vehicle Standards Agency
      Sept 2012

    • Higher Information Systems

      SQA – Scottish Qualifications Authority
      May 2013

  • Honors & Awards

    • Awarded to Dale Coutts
      Served with Character and Connection John Mcneil Oct 2013 This was a result of a customer phoning the cooperative food care line praising the service they received in store.