John Parpala

Experience

• 

  Touchtone Corporation

  Feb 2003 - now

  Project Manager/Consultant

  • Provision of innovative, relentless issue resolution for Departmental and Enterprise wide Customer Relationship Management (CRM) projects, which span a variety of industries.• Prioritization and communication of project events and standards, which in turn drive project teams to complete activities on time and within budget.• Internal sales support and sales strategy advisement, which has more than doubled our conversion rate.• Business process and software requirement reviews, which have saved clients tens of thousands to hundreds of thousands of dollars. In these reviews, clients learned they could use our product for new business processes instead of purchasing supplemental software.• Dashboard and report creation for executive teams, which has led to an increased number of product champions.• Account management for multi-billion dollar international companies down to multi-million dollar small businesses.• Relationship building with Consultants, Administrators, Vice Presidents, Directors of I.T., Programmers, Presidents, Customer Service Managers, Sales Reps, Customer Service Reps, etc.• Communication of product design requirements and use cases to our development teams.• Collaboration with Enterprise Resource Planning (ERP) partners to implement combined ERP/CRM packages.Past functions include development of the online help and training program and regression testing.Recent Client Success Story:http://www.ibmsystemsmag.com/JAS_Forwarding/ Show less