Dimitris Giannakakis, MBA

Experience

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  InterMedica - Official Distributor of GE HealthCare

  Dec 2016 - May 2018

  Biomedical Engineer

  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Engaged end users and answered questions via email, phone, website live chat and in forums.• Removed and replaced malfunctioning components to correct hardware problems.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Show less

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  Palmos S.A

  Jun 2018 - Mar 2020

  Sales Specialist

  • Engaged prospects and customers through various events, including tradeshows, seminars and workshops.• Identified and communicated customer needs to supply chain capacity and quality teams.• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.• Interacted with doctors (customers) in order to better understand their needs.• Created offers regarding our products.

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  Dräger

  Mar 2020 - Jun 2022

  Product Specialist Medical Division

  • Actively developed customer relationships.• Developed together with the customer the ideal device / solution portofolio for their needs.• Developed sales strategies together with the rest of the team.• Generated and managed the sales process• Negotiated and closed deals.

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  WINGS ICT Solutions

  Jun 2022 - Aug 2023

  Product Manager

  • Speaking in conferences about the product • Following the state-of-the-art in the health domain / ecosystem,• Understanding the market, the trends, the competition, and the target customers• Analyzing the clients’ needs, translating, and prioritizing product(s) requirements,• Creating and owning the product(s) roadmap, vision, maintain production timelines,and robustness• Drive product unique value proposition and differentiate from competition• Participating in the creation of the business model and the product(s) pricing• Collaborating with the sales department, for supporting Sales & Marketing activities. Show less

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  BeHero

  Sept 2023 - now

  Owner