John W. Towns, III PMP, ITIL

Experience

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  First National Bank of Maryland

  Jan 1974 - Jan 1996

  Vice President

  Directed various corporate services functions including Records Management, Supply Services, Copy Center, Fleet Management, Procedures Management, and Productivity Management. Managed a staff of 15 professionals and 6 clericals with an annual budget of in excess of $1.5M. Successfully managed the entire start-up effort for the Productivity Management Group in a new Delaware facility. As a result of the success in the Delaware facility, was assigned corporate-wide responsibility for Productivity Management and Procedures Management.o Implemented a facility-wide productivity/quality reward system with an annual savings of $225,000.o Managed the development and implementation of an organization-wide operations improvement initiative focusing on productivity, quality, timeliness and cost. Coordinated the efforts of several teams which included a mix of internal and external consultants.o Reorganized departments into functional responsibilities, saving over $144,000 annually.o Developed, implemented, and chaired a facility-wide suggestion program saving $75,000 annually.o Planned, designed, developed and implemented an integrated records management inventory and reporting system. o Significantly reduced processing time, improved reporting capabilities, while meeting all regulatory requirements.o Developed an incentive program for improving quality and productivity in a multiple department customer service unit, with emphasis on contact quality, completeness and appropriate call volume.o Participated in a document imaging automation project resulting in improved control and document security, improved workflow, and improved customer service.o Automated the processing and reporting of bulk cash deposits in cash operations.o Developed a scheduling system for credit card customer service representatives.o Participated on Total Quality Management Committee responsible for reviewing operations. Show less

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  Wilmington University

  Sept 1985 - Mar 2009

  Adjunct Professor

  MBA ProgramCourses taught include: Quantitative Analysis (Quantitative Business Models) Operations Management Financial Management

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  PNC

  Oct 1996 - Sept 2005

  Project Manager

  Managed the planning, development and implementation of a broad range of projects for a service provider for CA$HLINK, the global cash management system of the U.S. Department of the Treasury. This system includes the reporting of deposits, information retrieval and reporting, and money movement via EFT and Wire Transfer.o Specific functions performed include: Project Management, Configuration/Release Management, Master Scheduling, Quality Management, and Implementation and Readiness Training.o PMO Project manager. Developed and managed the project planning mechanism for the development of the cash management application throughout the project life cycle (SDLC). To Contributing member of the team that prepared, submitted, and won the bid to develop and operate a major cash management application for a division of the U.S. Department of the Treasury.o Successfully managed the development of an electronic data interchange (EDI) and xml system for financial institutions to report deposit transactions, thereby improving productivity and increasing data quality and consistency. o Planned, designed, developed, and implemented a major help system and computer based training application used for wide-based client distribution.o Implemented planning and operation processes including Incident Escalation and Change Managemento Managed the development of a client system for analyzing accounts and recommending action.o Developed the business requirements for several key operating components of the system.o Managed the implementation for automated electronic daily and monthly file submissions from major financial institutions throughout the country.o Successfully managed the conversion of the Help Desk incident tracking system. Conversion of all active incident transactions and over two years of incident history to the new system occurred seamlessly. Show less

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  Notre Dame of Maryland University

  Sept 1998 - Jun 2012

  Adjunct Instructor

  Courses include:IT Project ManagementSystems Analysis and Design

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  Chevy Chase Bank

  Sept 2005 - Mar 2007

  Senior Project Manager

  o Managed 2 major projects to upgrade Automated Teller Machine (ATM) processing software. Successfully revived two existing projects. Led project teams through multi-phased projects. Significant vendor interaction. o Managed the initiation of a multi-site document management system in the mortgage lending group. Managed and coordinated external consulting team for services.

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  SAIC

  Mar 2007 - Sept 2009

  Sr. Project Manager

  SAIC - Contract Capture Team - participated as a Key Member of the Management Team bidding on a Department of Defense ContractDeutscheBank - Software Upgrade Project – Managed a comprehensive upgrade to a new name and address component of a vendor hosted (software as a service) brokerage system. This involved the migration of over 150 custom reports, conversion of 15 internal systems, and the development of a new xml-based bulk upload of daily new accounts and daily account maintenance of as many as 20,000 updates per day. Built relationships between clients, bank and software vendor to identify, analyze and resolve incidents and issuesConstellation Energy -o QA Center – Upgrade to latest release. Coordinated with 25 active projects. Formed project team including contract and non-contract employees to implement software upgrade. Project was completed on time and under budget.o Dynamic Portal – Managed a web services project to implement a set of tools and templates for the development and maintenance of internal portal sites for a content management system. Show less

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  Capital One

  Sept 2009 - Jul 2010

  Consultant (through S3) - Sr. Project Manager - Data Migration Team

  Part of the Data Migration Team and then the Quality Services Team working on the Chevy Chase Bank merger.

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  Technology Ventures

  Jul 2010 - Dec 2010

  Sr. Project Manager

  Senior Project Manager on a contract basis for Fannie Mae in Washington, DC o Managed the establishment of several regional Mortgage Help Centers. Applied project management disciplines and processes working with project teams located in New York, Chicago, Dallas and Atlanta.

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  COMSYS

  Dec 2010 - Jul 2011

  Technical Delivery Manager

  Sr. Project Manager on a contract basis for Ciena in Linthicum, MDo Managed a variety of projects providing reports developed using SQL.o Co-managed a project to implement Oracle Compensation WorkbenchTechnical Delivery Manager on a contract basis for CareFirst in Owings Mills, MDo Managed the delivery of an application designed to add Case Management functionality to an existing application. Full SDLC principles were extensively used.

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  MDT Technical

  Dec 2011 - Mar 2012

  Sr. Project Manager

  Managed a project on a contract basis for AHOLD in Carlisle, PAo As part of an internal reorganization led a project to identify, document and implement processes within the information management group of the company.o Completed analysis of current activities across the Information Management groupo Identified and documented processes and cross functional impacts for 23 areaso Developed Process Catalog utilizing process analysis, Information Management group Operating Model and RACI, ITIL and COBIT frameworks Show less

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  Princeton Systems

  Mar 2012 - Dec 2012

  Sr. Project Manager

  Project Manager on a contract basis for Fannie Mae in Herndon, VAo As part of a larger ID Swap project, managed the production support portion of a data center move. Controlled and reported monthly budgets and forecastso Managed the production support participation in the corporate business resiliency program

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  ExperisNL

  Dec 2012 - Oct 2013

  IT Project Manager

  Managed a variety of projects providing credit card merchant terminal conversions to First Data systems. Maintained strong relationships with high profile clients and implementation teams. Developed and scheduled the migration plan. Tracked and reported progress based on data extracts from the core processing system. Successfully completed/closed 7 client conversions.

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  TEKsystems

  Mar 2014 - Dec 2014

  Sr. Project Manager

  Senior Project Manager supporting major clients.