Sandra Le Grange Steyl

Experience

• 

  Standard Bank of South Africa

  Oct 1996 - Dec 2011

  Trained and assisted the business credit team to identify potential operational, legal and compliance risks, and report actual risks. Verified, assessed and monitored risks.Reported identified potential and actual risks to the business lending portfolio heads and to the Risk Management team. Management and control of all the operating functions of the Customer Lending Unit to ensure optimal use of People, processes and systems. Provide support and direction to execution of SBSA Personal Loans product level strategies.Provide input into the system design and architecture requirements as they relate to debtors processing, account management and MIS provision.Influence strategies in Customer Debt Management and Centralised LendingProvide support for the entire Credit Lifecycle:Regular monitoring of scorecard usage and associated performance.Provide support in the monthly reporting and portfolio MIS. Leading a team of credit recovery analysts in a customer contact centre, coaching and mentoring, setting targets and managing key performance indicators. Testing and implementing new credit system. Training credit team in the use of new credit system, monitoring and reporting daily operations problems. Liasing with IT development team regarding requirements and improvements to system.Developing a system training program and rolling it out to regions.Assisting operations manager with normal daily operations of department. Contacting clients to train and assist them in the management of their accounts and in the recoveries of arrears on loans. Customer consultant and analyst for the prestige portfolio. This included sales, credit management and recoveries on the prestige portfolio. Customer consultant and account analyst for the personal portfolio. Specialised in Home loans.

  • Business Risk Manager

    Aug 2008 - Dec 2011

  • Operations Manager

    Jun 2007 - Jul 2008

  • Portfolio Manager

    Jan 2006 - Jun 2007

  • Credit Supervisor - Customer contact centre

    Oct 2004 - Dec 2005

  • Operations officer and float

    Apr 2003 - Oct 2004

  • Credit account analyst - customer contact centre

    Sept 2000 - Mar 2003

  • Account Analyst

    Jan 1998 - Aug 2000

  • Customer Consultant

    Oct 1996 - Dec 1997
• 

  Martin Libros y Regalos

  May 2012 - Sept 2013

  Part time employment

  Book, stationary and gift shop catering to the local community and to tourists

• 

  Academia Big Ben

  Nov 2013 - now

  English Teacher

  Teaching English (Cambridge approved) to Spanish students. Children and adults.