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Damian Reddan

Damian Reddan

IT Technician

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location of Damian ReddanGreater Melbourne Area

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  • Timeline

  • About me

    Information Technology Support Officer at Barry Nilsson

  • Education

    • TAFE Queensland Toowoomba

      2010 - 2011
      Certificate III in Information Technology Information Technology

    • Evocca College Brisbane Gaming

      2014 - 2017
      Diploma of Digital and Interactive Games Computer Games and Programming

      Skills learnt include but are not limited to:Animation and StoryboardingCharacter RiggingDocumentation and planning2D Modelling3D ModellingTopology PlanningUnreal ScriptQuality Assurance

    • Roma State College

      2006 - 2007
      Completed Year 12 High School/Secondary Diplomas and Certificates

      Activities and Societies: Science Club Roma Performing Arts PCAP (Music Program) - Violin, Alto Saxaphone, Piano High School Education

  • Experience

    • Leahy Cable Roma

      Feb 2008 - Mar 2010
      IT Technician

      Duties included but were not limited to:- Corporate, Home and Office IT Support- Network cabling and communications management- Onsite support for Central and South West Queensland- Remote support- Sales and service of all IT related hardware and software- Support for Microsoft products (Office, Windows)- Ticket creations, updates and resolutions via SQL database- Vendor communication and related work facilitation- Stock management

    • Dick Smith Electronics Clifford Gardens

      Aug 2010 - Apr 2012
      Cashier

      Duties included but were not limited to:BackfillCleaning dutiesKPI targetsPOS managementRequirements analysisSales and serviceSOD/COB tasksStock managementStocktakeStorefront management and presentationTechnical supportTelecommunications salesTelecommunications supportTrainingWarranty returns

    • Downs Office Equipment

      Apr 2012 - Dec 2014
      Digital Imaging Technician

      Duties included but were not limited to:- Contract and warranty servicing of photocopiers, MFDs and other electronic office equipment- Furniture assembly and installation- Hardware and software requests and deployment- Photocopier and other office equipment installation and training- Sales and service of all IT related hardware and software- Ticket creations, updates and resolutions via Pronto

    • Sonic Healthcare

      Jan 2015 - Oct 2024

      Duties included but were not limited to:- Avaya CMS Administration/Support- Disaster Recovery- EMM administration and support (VMWare Airwatch)- Exchange management- Network cabling and communications management- Onsite and remote support Australia wide of various business units each with different requirements- Remote access VDI administration and support (Aventail, Dell SMA, Junos Pulse, VMWare View/Horizon)- RSA administration- Support for Microsoft Office 2007 / 2010 / 2013 / 2016- Support for Windows XP / 7 / 10- Server 2003 R2 / Server 2012 / Server 2019 administration- Mobile telecommunication support for Apple/Samsung products including relevant applications- ITIL based ticketing system management via Footprints (BMC), Cherwell and Asana- Vendor communication and related work facilitation- Technical document writing- Technical warehouse stock and supply management Show less

      • Technical Services Officer

        Sept 2016 - Oct 2024

      • Service Desk Analyst

        Jan 2015 - Sept 2016

    • Barry Nilsson

      Nov 2024 - now
      Information Technology Support Officer

  • Licenses & Certifications

    • MP C6502SP/8002SP Training PC1234

      Ricoh Australia
      Feb 2014

    • DCNP Switch 2013

      D-Link Australia
      Oct 2013

    • MPC3003 / C3503 / C4503 / C5503 / C6003 PC1217

      Ricoh Australia
      Oct 2013

    • Splunk Certifications

      Splunk
      Jan 2021

    • Certificate III in Information Technology

      TAFE Queensland
      Nov 2011

    • Service Induction Training TC1000

      Ricoh Australia
      Feb 2013

    • CPCCOHS1001A: Work safely in the construction industry

      Narbil Training & Consulting Services
      Jul 2012

    • Technical Training - DXC200 Hardware

      Sharp Corporation of Australia
      May 2012