James Skarzenski

Experience

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  Shaker Auto Group

  Sept 2018 - Nov 2021

  General Manager CDJR

  ➕180% YOY Growth❗️🔝#1 Fastest Growing CDJR Store in CT🏆FCA Customer First Award Center of ExcellenceEnsures monthly,quarterly, yearly profitability of the dealership by overseeing the various departments which include Sales, Finance, Fixed Operations (service & parts). Currently planning, motivating and coordinating the dealership’s management through leadership and solid business practices.Increasing New Car & Used Car sales volume, while maintaining high Customer Satisfaction Surveys. Execute dealership record breaking sales volume and gross profit.Overseeing the hiring & training of all department managers.Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners.Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints, while maintaining high CSI and gross profit.Prepares monthly reports on finance and lease product penetrations and monitors guidelines for working with customers to ensure maximum customer satisfaction.Actively monitoring Contrats In Transit and DMV compliance.Coach Sales staff/ Finance Managers on best practices for closing more deals and provide advice and guidance to improve sales performance. Set sales goals, track progress, and lead team to achieve and exceed those quotas.Forecast sales for upcoming months and quarters and compile the necessary reports for dealership GM and Owner.Hands on approach; making myself available to answer customer questions and issues when required.Coordinate and lead sales meetings. Show less

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  Volkswagen of Freehold

  Dec 2021 - now

  General Manager
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  Team Auto Group

  May 2022 - now

  Executive Vice President Of Operations

  As the EVP of Operations I am responsible for maximizing TEAM Auto Group’s operating performance and achieving its financial goals. Monthly & weekly reporting communicating with the board of directors to preparing operating budgets to overseeing a strategic plan. Training, staffing and problem solving across 4 stores in 4 different states. - Volkswagen of Freehold-Nissan of Pittsfield-Team Mitsubishi Hartford-Team Auto Direct