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Richard Kessay

Richard Kessay

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location of Richard KessayGreater Phoenix Area

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  • Timeline

  • About me

    Senior Principal Engineer @ DELL Technologies

  • Education

    • Cisco Networking Academy

      2012 - 2013
      Cisco Routing & Switching & Security

      CCNA Certification

    • Mesa Community College

      2012 - 2013
      Cisco Networking Academy

      Complete Cisco Certifications

  • Experience

    • Avnet Technology Solutions

      Sept 2007 - Mar 2012

      Avnet Americas SAP Project as Data Quality Analyst Promotion to TECHNOLOGY CONSULTANT Level I in Engineering Department of the Avnet Integration Center Promotion to new postiion in Engineering Worked as Computer Technician in the Integration Center of Avnet.

      • TS SAP DATA QUAL ANALYST

        Jan 2010 - Mar 2012

      • TECHNOLOGY CONSULTANT I

        Feb 2009 - Jan 2010

      • ASSOC. TECH CONSULTANT

        Feb 2008 - Feb 2009

      • COMPUTER TECHNICIAN I

        Sept 2007 - Feb 2008

    • Avnet

      Mar 2012 - Aug 2016

      In my position as Cisco Solution Design Consultant I'm entrusted to consult with our customers on their data center architecture and solutions designs based on Cisco Unified Computing, NetApp and Hitachi HDS Converged Data Solutions.Most recently I have also been entrusted with supporting more of our Avnet Converged Solutions.In this context we expanded my focus onto these additional solution designs:SAP HANA, VSPEX, and Nimble SmartStack.Most recently i have completed my FlexPod Design certification and current I'm in the preparation for my VMware VCP certification. Show less

      • Cisco, NetApp and HDS Solutions Consultant

        Jan 2014 - Aug 2016

      • Cisco Solution Design Specialist

        Mar 2012 - Dec 2013

    • Dell Technologies

      Aug 2016 - now
      Escalation Engineer

      I have happily accepted the position with EMC / VCE as an Escalation Engineer.By joining this team of experts I hope become an asset to their organisation soon.My new role allow me to benefit EMC and represent EMC to the customer, ensuring that the customer is totally satisfied, while keeping EMC's best interest in mind. I also will be entrusted to co-ordinates activities with Account Personnel from Sales, System Engineering, Customer Service and Technical Solutions Team personnel to ensure all customer needs are met. Show less

  • Licenses & Certifications

    • HITACHI DATA SYSTEMS QUALIFIED PROFESSIONAL

      Hitachi Data Systems
      Sept 2013

    • Cisco Data Center Unified Fabric Design Specialist

      Cisco
      Jan 2014

    • Cisco Data Center Architecture Specialist

      Cisco
      Jan 2014

    • Cisco Data Center Unified Fabric Support Specialist

      Cisco
      Jan 2014

    • CCNA Data Center (Cisco Certified Network Associate DC)

      Cisco
      Aug 2013

    • CCNP Data Center (Cisco Certified Network Professional DC)

      Cisco
      Jan 2014
      View certificate certificate

    • NetApp Accredited Sales Professional

      NetApp
      Oct 2013

    • CCNA Security (Implementing Cisco IOS Network Security)

      Cisco
      Jul 2013

    • Implementing Cloupia Private Cloud Solutions for SEs

      Cisco
      May 2013

    • CCNA Routing and Switching (Cisco Certified Network Associate)

      Cisco
      Jun 2013

  • Honors & Awards

    • Awarded to Richard Kessay
      Award Avnet Q1 FY16 Top TC winner! Avnet Nov 2015 Dear Richard Kessay Richard, Great job on providing superior customer support by always being the first to tackle more complex configurations and support RFPs most notably with Landmark/Kuwait, Landmark FMI and Vion/Chicago Public Schools. Just one of the many examples of exceptional TC customer support in Q1. Congratulations on being selected as the Q1 FY16 Top TC award winner! Denny From Dennis O'Connell
    • Awarded to Richard Kessay
      Award for Customer Service Avnet Inc. Nov 2015 Dear Richard Kessay Thank you so much for taking the time to do a CCW training for Modular Mining. You walked them through how to create a configuration and how to validate a configuration. This was so very helpful to our partner and I cannot stress enough how much they and I appreciated your time and effort. Thank you for always going above and beyond!From Linea Shank
    • Awarded to Richard Kessay
      Award for Customer Service Avnet Inc. Nov 2015 Dear Richard Kessay Your expertise has been a critical value for Avnet on the Infosys Noble and McDonald's project. As, or even more, important, your professional approach and handling of the customer has been stellar. Thank you so much for your efforts! From Adrian Arriola
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Nov 2015 Dear Richard Kessay I wanted to thank the SDS team for helping us close Cisco quarter strong, followed immediately by our Avnet cut-off. We had a large volume of requests, combined with CCW changes from config to estimate. We couldn't have been successful without you!From Laurel Jackson
    • Awarded to Richard Kessay
      Award for Cuscomer Service Avnet Inc. Oct 2015 Dear Richard Kessay I want to nominate Richard for EVERYTHING!! Team player, customer service, accountability etc!! During the midst of Cisco's quarter end madness. Richard was helping to close business, stepped up to help with complex international designs with new partners. Lots of activity and not always a clear vision of what the customer wants or needs. Richard has gone above and beyond the call of duty :-) - thank you Richard and you are greatly appreciated by me and our partners… Show more Dear Richard Kessay I want to nominate Richard for EVERYTHING!! Team player, customer service, accountability etc!! During the midst of Cisco's quarter end madness. Richard was helping to close business, stepped up to help with complex international designs with new partners. Lots of activity and not always a clear vision of what the customer wants or needs. Richard has gone above and beyond the call of duty :-) - thank you Richard and you are greatly appreciated by me and our partners. From Sherry Barborak Show less
    • Awarded to Richard Kessay
      Award for Customer Service Avnet Inc. Oct 2015 Dear Richard Kessay Thank you for your dedication and commitment to excellence with supporting the NorCal Partner Community! Specifically with Sycomp and Groupware, you have made yourself available and have been great with he customers! Thank you!From Aaron Zulick
    • Awarded to Richard Kessay
      Award for Customer Service Avnet Inc. Sep 2015 Thank you Richard,For always being the first to jump on and configure my more complex Configs/RFP's. Most Notably Landmark/Kuwait, Landmark/FMI and Vion/Chicago Public Schools. Your attention to detail and professionalism with the partner is top notch. Thank you for all the work you have put into each of the deals and the detailed notes and mapping docs that you put a lot of time and effort into!!From Shonda Yarbrough
    • Awarded to Richard Kessay
      Award for Accountability Avnet Inc. Aug 2015 Hello Richard,I would like to thank you for your help with Kovaurs. They are a focus account that is constantly being approached by our competitors. Timely quotes and efficiency are imperative. Every time I asked you to prioritize an urgent request you were there. I know you have been very busy and I wanted to thank you. Thanks again! LuisHello Richard, I would like to thank you for your help with Kovaurs. They are a focus account that is constantly being approached by our… Show more Hello Richard,I would like to thank you for your help with Kovaurs. They are a focus account that is constantly being approached by our competitors. Timely quotes and efficiency are imperative. Every time I asked you to prioritize an urgent request you were there. I know you have been very busy and I wanted to thank you. Thanks again! LuisHello Richard, I would like to thank you for your help with Kovaurs. They are a focus account that is constantly being approached by our competitors. Timely quotes and efficiency are imperative. Every time I asked you to prioritize an urgent request you were there. I know you have been very busy and I wanted to thank you. Thanks again! Luis From Luis Leal Show less
    • Awarded to Richard Kessay
      Award for Accountability Avnet Inc. Jul 2015 Dear Richard Kessay,Thank you very much for all of your help in which we had a successful Avnet AND Cisco Q4! The Cisco team continues to set new Revenue records and you guys continue to step up to login early & stay late to ensure everything is completed in the queue and our team has what they need before you guys log out. Your help is greatly appreciated and we cannot thank you enough for your support!From Kevin Jenkins
    • Awarded to Richard Kessay
      Award for Innovation Avnet Inc. Jul 2015 Dear Richard Kessay,I just wanted to express my appreciation for your constant willingness to work with our partners on designing solutions to exceed their expectations, and always offering to pick up the phone to go over any questions they have. Your ability to provide technical expertise is a major value-add for the Cisco team and we couldn't do it without you!From Laurel Jackson
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Jul 2015 Top Tech Recognition in AVNET's Town Hall Meeting.
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Jul 2015 Dear Richard Kessay,While I was out you helped rework and configure over $1.2M in firm orders! Thank you! This has put me halfway to my goal for the month. Please accept this small token of gratitude! Appreciate you guys!From Peter Cross
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Jun 2015 I wanted to personally recognize you for all your efforts in setting up and keeping up to date the SAM (Sales Activity Map)report for my team. I understand that this is not part of your role, but every time I ask for your assistance (modifying report, adding new hires to it, troubleshooting technical issues) you jump right in with an extremely positive attitude. The SAM report is a key metric to measuring my team's engagement with both partners and Cisco. I have this report tied to their… Show more I wanted to personally recognize you for all your efforts in setting up and keeping up to date the SAM (Sales Activity Map)report for my team. I understand that this is not part of your role, but every time I ask for your assistance (modifying report, adding new hires to it, troubleshooting technical issues) you jump right in with an extremely positive attitude. The SAM report is a key metric to measuring my team's engagement with both partners and Cisco. I have this report tied to their performance goals. With your efforts, you consistently make this report a success. Thanks again and well deserved. You are truly a team player.From Raymond Paxton Show less
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. May 2015 Dear Richard Kessay,Thank you for all of your help with Kovarus and ensuring we are continuing to provide the best Engineering support that we can offer. You have done a tremendous job with all of my customers over the last 5 months and I cannot thank you enough! Thank you once again!From Kevin Jenkins
    • Awarded to Richard Kessay
      Award for Innovation Avnet Inc. Apr 2015 Dear Richard Kessay,What a genius idea to put the access key along with the config ID on the notes! This is truly a huge time saver! Customers and have instant access to configurations and not have to come back to the sales team to ask to have a config shared with them. It saves our team time and cycles but also the customer as they can get deals created faster in CCW with out having to send an email and wait for a response. Thank you for doing this! PURE AWESOMENESS!From Linea Shank
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Apr 2015 Dear Richard Kessay,The HPBU's participation in the 10th annual Avnet Tech Games wouldn't have been possible without our employees who volunteered their time to help before and during game day. Thank you for your participation. HP Leadership TeamFrom Alison Challman
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Apr 2015 Dear Richard Kessay,Thanks for your support to the team in developing the Configuration Tools.Your knowledge and insight was key to ensuring we adhered to the supplier specifications. without your knowledge, we would not have been able to complete the project.From Arthur Sheffield
    • Awarded to Richard Kessay
      Award for Customer Service Avnet Inc. Mar 2015 Dear Richard Kessay,Recently you went above and beyond helping Swish Data with a solution design which corrected a BOM they were working on that would not have functioned and caused many issues in production. In addition, you helped value prop an N9K which our supplier Cisco is eager to sell. we talked about the CGLP shows that the N9k option is not only more cost effective, but also give the option to use BI-Dis (10Gbit and 40Gbit uplinks in the Data center). Besides that the 9k… Show more Dear Richard Kessay,Recently you went above and beyond helping Swish Data with a solution design which corrected a BOM they were working on that would not have functioned and caused many issues in production. In addition, you helped value prop an N9K which our supplier Cisco is eager to sell. we talked about the CGLP shows that the N9k option is not only more cost effective, but also give the option to use BI-Dis (10Gbit and 40Gbit uplinks in the Data center). Besides that the 9k series will provide a higher performance level It will also support a migration to 40 and ACI down the road.From Laurel Jackson Show less
    • Awarded to Richard Kessay
      Award for Customer Service Avnet Inc. Mar 2015 Dear Richard Kessay,You are AMAZING! The attention you give our customers does not go unnoticed. You were on a call with ASG a few months back and walked them through creating a config, saving a config, sharing and naming a config. You also have gone above the call of duty for ASG but also for ColdCreek. Just last week you jumped on three calls without me in fact before I even got in the office and went over the different options they had and what they would gain or lose depending on… Show more Dear Richard Kessay,You are AMAZING! The attention you give our customers does not go unnoticed. You were on a call with ASG a few months back and walked them through creating a config, saving a config, sharing and naming a config. You also have gone above the call of duty for ASG but also for ColdCreek. Just last week you jumped on three calls without me in fact before I even got in the office and went over the different options they had and what they would gain or lose depending on what config the end user chose to go with. I know for a fact Robin and Adam from ColdCreek appreciate your customer service. Thank you for all you do with my accounts and for Avnet.From Linea Shank Show less
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Mar 2015 Dear Richard Kessay,I wanted to take a moment to thank you for your dedication, responsiveness and overall support for IronBrick during the latest DoS task order. Government task orders can be stressful, with tight deadlines and changing, complex requirements. Your hard work is greatly appreciated.From Darren House
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Feb 2015 Dear Richard Kessay,Thank you for the great teamwork you demonstrated in working in the Avnet hospitality tent at the Waste Management Phoenix Open 2015. Your commitment to show up and smile through the traffic, the shuttle bus, the crowds, and perhaps even rain is sincerely appreciated. You represented Avnet to our guests in a wonderful way!From Susan Morgan
    • Awarded to Richard Kessay
      Award for Teamwork Avnet Inc. Feb 2015 Dear Richard Kessay,We wanted to extend our thanks to you for the fantastic work you did helping us plan the Nexus 9K, ASA and MDS stocking strategies. Your willingness to share your knowledge was a key factor in forming a sensible stocking position for Avnet and its partners. Your efforts and contribution to the project were above and beyond our expectation. Our team looks forward to future collaborations with you. Thanks again, BaLinda Nelson and Matt ArnoldyFrom BaLinda… Show more Dear Richard Kessay,We wanted to extend our thanks to you for the fantastic work you did helping us plan the Nexus 9K, ASA and MDS stocking strategies. Your willingness to share your knowledge was a key factor in forming a sensible stocking position for Avnet and its partners. Your efforts and contribution to the project were above and beyond our expectation. Our team looks forward to future collaborations with you. Thanks again, BaLinda Nelson and Matt ArnoldyFrom BaLinda Nelson Show less
    • Awarded to Richard Kessay
      Award for Integrity Avnet Inc. Dec 2014 Dear Richard Kessay,It was difficult choosing between Customer Service, Accountability, Teamwork, Innovation and Integrity because I'd like to recognize you for all these things. I ultimately chose Integrity as the award reason because that seems to be the guiding force behind how you approach your work. You are responsive, flexible, energetic, focused, enthusiastic, courteous, helpful, and generous with your knowledge. You've been a resource that can deal with outside of the box… Show more Dear Richard Kessay,It was difficult choosing between Customer Service, Accountability, Teamwork, Innovation and Integrity because I'd like to recognize you for all these things. I ultimately chose Integrity as the award reason because that seems to be the guiding force behind how you approach your work. You are responsive, flexible, energetic, focused, enthusiastic, courteous, helpful, and generous with your knowledge. You've been a resource that can deal with outside of the box requests, such as some of the challenging custom converged solutions we are doing, and step in where needed to help the customer, your teammates and Avnet. Your work with RSVP account Sycomp / end customer Apple has proved instrumental is solidifying this multi-million dollar partnership as well as ACS, where we've received our first Flexpod sale.From Lori Gellido Show less

  • Volunteer Experience

    • Game Owner / Judge

      Issued by Avnet Technology Solutions on Apr 2009
      Avnet Technology SolutionsAssociated with Richard Kessay