Milly Lopez

Experience

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  Cipriani

  Jan 1999 - Jan 1999

  Hostess
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  The Peninsula New York

  Feb 2000 - Dec 2007

  Reservations Specialist
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  New York Palace Hotel

  Mar 2008 - Nov 2008

  Sales Coordinatior
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  AKA

  Feb 2011 - Feb 2012

  Reservations Supervisor

  Established Reservations Department for Luxury Extended Stay Hotel Residences. Created standard operating procedures for the department and implemented new procedures. Trained and supervised the staff for the Brand’s call center. Worked closely with the implementation and testing of the Brand’s reservations interface. Qualified sales leads for VIP guests and extended stay residents. Coordinated the convention and conference groups in block reservations.

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  Agoda

  May 2012 - May 2015

  Market Coordinator

  • Build and activate hotel partner web pages for the Cancun, New York, San Francisco and Hawaii markets• Analyzed historical data to explain client production and propose conversion strategy • Pitch sales propositions to upsell new digital products and service extensions • Create weekly newsletter marketing campaign sent to over 5 Million email subscribers • Train hotel partners on the use of extranet interface and third party channel managers for XML connectivity• Monitor and ensure last room availability and pricing competitiveness in assigned destinations• Provide regular updates on supplier relationship and optimize hotel content and increase hotel promotions• Order office supplies, manage office supply inventory (stationary, electronics, furniture) and handle parcel shipments Show less

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  Confidential

  Feb 2013 - May 2020

  English to Spanish Translator

  Translate monthly newsletters for a mayor hotel chain that focuses on best practices and procedures in the hospitality industry.

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  Small Luxury Hotels of the World

  Oct 2015 - now

  Senior Revenue Account Manager

  • Managing relationships with existing and new small and independently owned hotels in the Americas region ensuring open flow of communication.• Conduct new hotel induction, training and implementation. • Responsible for a portfolio of 40 hotels, working with all departments to ensure each hotel receives worldwide exposure, marketing support and revenue through various reservation channels.