Andrew Haslam

Experience

• 

  People in Technology Ltd.

  May 1991 - Jan 1994

  Support Supervisor

  Initially hired as an IT support specialist, but quickly promoted to supervise the front-line customer support for the company's project management software package.

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  Nokia

  Feb 1994 - Mar 2014

  Line manager responsible for delivering various improvement projects within IT, e.g. Configuration Management Database project for improved incident visibility, change control, asset ownership data and cost accounting accuracy.Designed and managed the Infrastructure Services scorecard, providing statistical analysis, business insight and advice regarding the content. Later, expanded the approach to cover the CIO’s scorecard.Advised IT leadership on trends, opportunities and risks across a broad range of topics.Active contributor to the IT Operating Model design and member of the quality team accountable for the IT department’s ISO 9001 compliant Quality Management System and for ensuring compliance with laws, standards, policies and agreements; covering such topics as risk, security, digital trade, SOX, privacy, service quality, contracts, etc. Show less Accountable for deployment, operational management, quality and compliance of various business critical, global IT products supporting the phones business and consumer digital services; drove continual improvement and surpassed all established targets, resulting in consistently excellent stakeholder feedback.Member of the team accountable for directing a coordinated response to any IT major incidents for 9 years (until May 2015), including responsibility for incident-related stakeholder communications.fCentralized IT service level quality and cost control for all IT services, globally. Contributed to the service cost management digitalization program. Show less

  • Senior Quality Manager, Infrastructure Services and CIO Office

    Jan 2012 - Mar 2014

  • Head of Continual Service Improvement, Computing

    Mar 2011 - Dec 2011

  • IT Service Manager

    Dec 2002 - Feb 2011

  • Financial Controller

    Apr 2002 - Nov 2002

  • Business Analyst

    Sept 2001 - Mar 2002

  • Team Leader

    Jan 1998 - Aug 2001

  • IT Project Manager and Oracle DBA

    Aug 1995 - Dec 1997

  • IT Specialist

    Feb 1994 - Jul 1995
• 

  Microsoft

  Apr 2014 - Dec 2015

  Senior Business Program Manager, Manufacturing and Supply Chain IT

  Formalized the unit’s Quality Management System (QMS) implementation. Significant contributor to the overall global IT QMS development and deployment.Assessed the unit’s Management System on behalf of the leadership and delivered key recommendations which resulted in improved organizational design and operational efficiency.Contributed to the leadership agenda across a broad range of topics as an analyst and advisor, including operating model design and interpretation of strategy into operational objectives, scorecard design and quality management. Show less

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  KONE Corporation

  May 2016 - Aug 2016

  Service Manager (Experis)

  Short-term consulting contract, supporting Finance and HR IT solution teams in Service Management and providing expertise to the internal IT transformation program. Demonstrated Problem Management techniques in practice and defined the IT services for Finance and HR portfolios.

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  Wärtsilä

  Sept 2016 - Feb 2017

  Service Delivery Manager, Digitalisation

  Accountable for defining, establishing and enabling delivery and support capabilities for Wärtsilä Genius digital IoT services towards marine and power plant customers.

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  Eniram - a Wärtsilä Company

  Mar 2017 - Jul 2018

  Business Program Manager

  Leading sales development initiatives that enable Eniram digital solutions to enrich and grow other Wärtsilä business lines.Led an accelerator project to ideate, test and refine Wärtsilä’s future digital business commercial model.Implementation of Salesforce CRM for Eniram Sales.

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  KONE

  Aug 2018 - Jan 2024

  Reimagining IT service management for unified experiences across complex digital value-streams. Leading and transforming IT operations for multiple solution units. Accountable that IT solutions supporting Corporate Functions and Data Analytics are up and running 24/7 at high performance and under industrial service management processes.

  • Service Owner, end-to-end Services

    Jul 2023 - Jan 2024

  • Head of Application Operations

    Jun 2021 - Jun 2023

  • Head of Management & Collaboration Applications

    Aug 2018 - May 2021
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  KONE

  Apr 2024 - Jan 2025

  Head of Service Management Office

  Leading the IT Service Management Office in KONE