Neeraj Bhatt

Experience

• 

  Amazon

  Jul 2020 - Jan 2021

  Customer Service Specialist

  Developed and actualized customer service initiatives to decrease wait times.• Responded to customer calls and emails to answer questions about products andservices.• Informed customers about special promotions and provided detailed information forvarious products.• Maintained customer satisfaction with forward-thinking strategies focused onaddressing customer needs and resolving concerns.

• 

  GeeksforGeeks

  Sept 2021 - Dec 2024

  • Collaborated with CEO and cross-functional teams to align product deliverables with business goals.• Developed an end to end internal Ticketing System, which improved SLA for support and sales.• Led the development of comment system, problem and contest, improving UI/UX along with marketresearch results in stickiness by 30%.• Implemented gamification and targeted marketing, increasing user retention in ”POTD” by 20%.• Authored PRDs and FRDs, streamlining project execution.• Utilized data-driven methodologies to prioritize features aligning with strategic objectives. Show less

  • Associate Project Manager

    Jul 2022 - Dec 2024

  • Product Support Analyst

    Sept 2021 - Jul 2022
• 

  Locad

  Jan 2025 - Feb 2025

  Product Analyst