Samira Afreen

Experience

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  Farzana Shakil's Makeover Salon

  Dec 2007 - Jun 2009

  Marketing Executive

  • Promotional planning and execution• Serve as a customer-company liaison• Event planning and corporate MOU

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  Architects Limited

  Aug 2009 - Oct 2011

  Assistant Manager, Human Resource Management & Credit Realization

  • Identify current and prospective staffing requirements, prepare and post notices and advertisements, and collect and screen applications• Recruitment, Selection, interviewing the right candidates for the company• Organize and conduct employee information meetings on employment policy, benefits and compensation and participate actively on various joint committees• Develop occupational classifications, job descriptions, salary scales and competency appraisal measures and systems• Manage programs and maintain human resources information and related records systems• Disbursement of monthly compensation of all employees, • Determine and establish office procedures• Managing overall office administration activities• Preparing checklist for necessary documents for real estate project handover related papers.• Prepare sales agreements along with legal team and close the sales deals. • Communicating with the customers for realization of contracted payments. Show less

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  City Bank

  Jun 2012 - Sept 2016

  Officer (Supervisor), Credit Collection- Retail Finance Centre

  • Leading outsourced collection staff, analyzing and implementing new strategies for collection• Communicating with Consumer Banking clients for customer servicing & overdue realization by telephone, mail, and registered mail, and continue the notification process if not regularized.• Recommend further action or discontinuation of service in cases where payment is not forthcoming• Answer correspondence, prepare reports and maintain records and files related to collection work• Analyze different demographic & geographic patterns of delinquent borrower accounts and share the outcome with Credit Assessment team for their reference. • Circulate daily MIS of delinquent accounts and allocate portfolio for monitoring purpose• Contacts the source of the complaint to inform him/her of the action taken.• Coordinate activities with other units and departments, i.e. Operations, Credit and Branch/sources for risk mitigation• Deal with recovery agencies related to Collections.• Prepare and submit progress reports and other documentation Show less

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  IDLC Finance Limited

  Sept 2016 - now

  Officer (Grade-III), Central Customer Monitoring Cell (SME Collections)

  • Communicate with SME Banking clients for customer servicing & overdue realization by telephone, e-mail and registered mail.• Conduct visit to customers for inspecting the reasons for delinquency and suggest the alternative debt relief programs.• Answer different inbound correspondence, prepare reports and maintain records and files related to collection work• Delivering fast service to customer to resolve problem upon communicating with Sales Team, Credit Risk Teams, Credit & Branch Operation teams.• Prepare and circulate daily performance report of the Collections executives to track daily performance and monitor to improve the efficiency of work.• Communicate with the sourcing channels to take appropriate measure for ensuring close monitoring of the delinquent clients.• Network with prospective clients, conduct interviews and negotiate deals to help develop business relationships to promote all type of business banking products.• Handle both internal and external client enquiries to ensure proper service delivery and customer experience.• Notify and report to senior management concerning any trends that are critical to the organization's financial performance Show less