Tyler White

Experience

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  T-Mobile

  Mar 2006 - Aug 2007

  Customer Service Manager
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  Godiva Chocolatier

  Jun 2009 - Jul 2011

  Store Manager

  • Responsible for training all employees and creating team schedules• Planned and arranged visuals on weekly basis• Daily management of store's inventory and replenishment• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs• Analyzed and interpreted store trends to facilitate planning• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices Show less

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  White House Consulting

  Nov 2010 - May 2015

  Freelance Consultant

  Founded and built a successful business by combining my extensive customer service and hospitality experience in lifestyle consulting.The aspect of lifestyle consulting I specialized in was a array of streamlining personal and professional lives to restructure daily routines, declutter offices, closets, and entire homes in order to achieve a more sensible solution for day to day living and maintain a balanced outcome.Converted unused properties into successful rental properties to achieve maximum ROI.Met with new clients, determined their requirements, developed a plan of work for their project, managed the financial aspects of the plan, and completed the project. All whilst building a rapport to cement trust in our relationship.Managed and developed an active subcontractor list to augment my my own capabilities to provide a full service experience. (i.e. Architects, transfers, designers) Show less

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  Gansevoort Hotel Group

  Jul 2011 - Feb 2012

  Hospitality Coordinator

  - Acted as an ambassador for high-net worth clientele by anticipating their every need.- Scheduling and keeping appointments, reservations, events, and meetings through the concierge team.- Maintained a professional manner with guests despite any unpleasant, unanticipated or difficult situations that arose during guests’ stay.

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  BEA

  Oct 2013 - Feb 2016

  General Manager

  • Assisted ownership to develop vibrant client experience to drive business and increase revenue• Recognized by Time Out magazine to be best upcoming cocktail bar in NYC• Responsible for hiring and training all front-of-house positions to maintain top quality guest experiences and table service• Created promotional concepts for seasonal menu items and cocktails to keep regular clientele interested• Developed strong personal relationship and unique experience for clientele while catering to private needs of everyone• Implemented operational strategies and effectively built customer and employee loyalty• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability• Drove year-over-year business growth while leading operations, strategic vision and long-range planning Show less

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  AXA

  Jun 2016 - Sept 2016

  Travel Insurance and Medical Claims Customer Service Agent

  Providing customer service to AXA's UK market by answering a high volume of calls for customers requiring urgent medical assistance whilst overseas.Use of a range of systems including CRM and Internal programs to expedite and adequately prioritize workload.Liasing with internal depsrtments to maintain the quality of medical care on dependant customers whilst in their time of need. Monitor, maintain and improve up on cases exsisting to ensure quality is the upmost of importance throughout.Patiently handling customer complaints in an efficient and professional manner, specialiing in solving on the spot. Show less

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  Leadtech Group

  Sept 2016 - Jan 2017

  International Customer Service Manager

  Providing customer support for worldwide visa applications via email and use of government websites.Creating Customer Service campaign templates in order to streamline workflow and improve customer success.

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  Revolution Productions

  Feb 2017 - Sept 2018

  Account Executive

  • Sold cartoon, 3D animation, motion graphic, and whiteboard presentations to make web videos stand out• Consulted clients on concept design, branding, and artistic direction• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships• Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies• Managed sales cycle from first contact to established customer sale and maintained solid customer base Show less

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  The WideAwake Experience

  Sept 2018 - Aug 2020

  Operations and Sales Manager

  • Responsible for organization and development of procuring and managing projects & events centered around overseas group tours• Ongoing cooperation with B2B and B2C to create future experiences to continue to enrich program• Provided recommendations to promote brand effectiveness and product benefits, resulting in securing long-term accounts• Implemented systems and procedures to increase sales• Devised processes to boost long-term business success and increase profit levels• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives Ongoing cooperation with internal and external stakeholders to create future experiences that continue to enrich the programs and itineraries for retention of clientele while ensuring health & safety and quality standards met and to receive first-hand experience on feedback from all angles. Remaining on hand for all in resort day-to day operations, from problem solving to creative new implementation. Day-to-day running of excursions & operations, ensuring health & safety and quality standards are met. Show less

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  Three Point Search

  Aug 2021 - Mar 2022

  Recruiter

  • Full life cycle recruiting; creatively sourced, screened, and worked candidates throughout entire hiring process• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments• Partner with hiring managers to improve time to hire, candidate experience, and offer acceptance rate• Create appealing job descriptions for hiring managers• Create content for job postings and post on multiple formats to draw-in talent• Source candidates via various platforms; LinkedIn Recruiter, Indeed, and social media• Maintain, manage, and update applicant tracking system throughout recruitment lifecycle• Source, screen, schedule, and build pipelines of qualified candidates across the organization.• Partner with hiring managers to improve time to hire, candidate experience, and offer acceptance rate.• Create appealing job descriptions for hiring managers.• Create content for job postings and post on multiple formats to draw-in talent.• Source candidates via various methods; LinkedIn Recruiter, Indeed, and social media.• Schedule interviews and maintain a full desk.• Maintain, manage, and update ATS throughout recruitment lifecycle. Show less

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  DB&A - DeWolff, Boberg & Associates, Inc

  Mar 2022 - Jun 2022

  Corporate Recruiter

  • Oversee the placement of job postings (internal, job boards, LinkedIn, etc) as needed.• Source, phone screen and coordinate all hiring manager interviews. • Develop creative sourcing methods to expand visibility and network for potential candidates in a highly-competitive market and industry.• Facilitate applicants through each stage of the interview process and communicate with appropriate hiring managers on a regular basis regarding status of applicants.• Comply with all federal and state laws and company policies regarding recruitment and selection processes.• Coordinate background checks and pre-employment drug screens on candidates.• Meet with HR Manager and recruiting team regularly to discuss current and future talent requirements, hiring status, strategies and issues.• Ensure that all required paperwork is completed appropriately during interview process.• Follow up with hiring managers and applicants in a timely-fashion.• Maintain extensive applicant tracking utilizing our database (Jobvite).• Be involved with the HR Team in planning and executing the company Annual Meeting. Show less

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  Freelance

  Jun 2022 - now

  Self Employed