Rafael Del Pie Iglesia

Experience

• 

  IBM

  May 1997 - now

  Manage & develop relationships with clients by developing a thorough understanding of their business challenges and objectives, and providing solutions through innovation.Consulting & advising clients of IBM's Technology Support Services solutions for IBM and NON IBM Hardware & Software, more specifically helping clients reduce costs and improve service across their IBM or Multi Vendor Infrastructure.Develop new business through strategic Account Planning, direct and with channel partners.Account management & customer service on issues such as service delivery, billing and invoicing. Show less Grow Hardware IBM Systems market share by closing existing opportunities as well as identifying new sales opportunities, directly with the clients and or through IBM’s business partner network.Ensure timely follow up and progression of new sales prospects, which will come in the form of either inbound leads, client requests and through your own opportunity identification.Plan a strategic relationship with the clients and build effective and productive business relationships with key decision makers within the client organization.Build and maintain a robust business execution plan for the assigned sales territory including weekly, monthly and quarterly sales forecasting.Plan and conduct negotiations with clients to drive lasting agreements and commitments and ensure a high level of customer satisfaction is maintained.Co-ordinate and collaborate with IBM’s strategic Business Partners and or extended IBM sales teams on the sales territory.Manage and maintain accurate leads, opportunities and account information within IBM’s CRM System.Achieve or exceed monthly and quarterly targets.Focus on the professional development and complete all corporate training requirements to ensure the value proposition is effectively communicated to the clients. Show less

  • Technical Support Services (TSS) Account Manager

    Feb 2018 - now

  • Digital Development Manager

    Jan 2016 - Feb 2018

  • Hardware Inside Sales Manager

    May 2014 - Dec 2015

  • Inside Sales Representative (System x Servers)

    Jan 2009 - Apr 2014

  • Inside Sales Representative (Power Servers)

    Jan 2006 - Dec 2008

  • Project Manager

    Jan 2004 - Dec 2005

  • IT Specialist

    May 1997 - Dec 2003