Meru Shikhar

Experience

• 

  CMC LTD

  Jun 2009 - Feb 2010

  Project Trainee

  Worked at Madhya Pradesh Excise Department project for testing. Exposure to project development and its management. Data Base Management System, SQL

• 

  HCL Infosystems Ltd.

  Oct 2012 - Sept 2013

  Key Account Manager

  Generated weekly and monthly reports outlining key customer and sales metrics, allowing for informed decision-making. Developed and maintained relationships with key accounts, resulting in a 45% increase in revenue year-over-year. Achieved 100% customer satisfaction ratings from major clients through regular feedback and proactive problem resolution.

• 

  D N Infotech Pvt Ltd

  Oct 2013 - Mar 2016

  Senior Account Manager

  Developed and tracked key performance metrics to ensure customer satisfaction. Developed a proactive customer outreach program that identified up-sell and cross-sell opportunities with existing clients. Managed accounts with a combined annual revenue of $1.5 million. Analyzed customer data to identify trends and segment customers, resulting in a 24% increase in customer lifetime value

• 

  EXL

  Aug 2022 - now

  Associate

  Responsible to support British Gas, UK general insurance and heating supply company, in sales & operations. Trained and qualified professional in Common European Framework. Seek opportunities to up sale and cross sale products and services. On an average I handle 50 calls a day. Proficient in written and oral communication.