Michael Dries-Coons

Experience

• 

  San Francisco Housing Authority

  Feb 2018 - Jan 2019

  Management Information Systems Intern

  ♦ Monitor network operations and security. Lead projects for software and tool deployment. Administer Active Directory, multiple VDI solutions, Exchange. Troubleshoot hardware, printers, and networking equipment. ♦ NEW HELP DESK DEPLOYMENT - Review multiple vendors comparing features and usability. Initiate purchase and coordinate with vendor for installation and configuration. Migrate categories and adapt workflows to new platform. Create training materials and demos. Train employees on access and usage. ♦ SWITCH REPLACEMENT PROJECT MANAGER - Create project plan to upgrade twenty end-of-life Cisco switches with new 3650 switches. Manage team members & upgrade phases. Document milestones and progress. Create configurations. Monitor burn-in. Train team members on installation, migration, and configuration. Ensure uptime and minimum impact to working staff. Show less

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  Nimble Collective, Inc

  May 2018 - Jan 2019

  Information Technology Consultant

  ♦ Administer G Suite, Atlassian, Slack, LastPass. Troubleshoot networking, printing, hardware issues, AV setup and meeting rooms. Create organizational chart. Onboard and offboard employees. Recommend and purchase technology equipment for projects and departments.♦ Install Proxmox based VM server for internal tools: DNS, file & print serving, and network monitoring.♦ ATLASSIAN JIRA HELP DESK - Create issue types, data fields, categories, workflows, and screen schemes for custom Jira project tailored to help desk & IT task tracking.♦ NETWORK CONNECTIVITY OVERHAUL - Install and configure new Juniper router. Map physical infrastructure and wiring. Enable ethernet connectivity in office spaces & meeting rooms. Manage network configuration. Coordinate with Service Providers to complete installation of dedicated internet services. Show less

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  Mann Consulting

  Jan 2019 - now

  • Service Delivery Manager

    Aug 2021 - now

  • Consulting Coordinator

    Jan 2019 - Aug 2021