Sridhar K.

Experience

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  Wipro Spectramind Limited.

  Sept 2004 - Sept 2005

  Business Process Sr. Associate

  Was associated with a Telecommunications process for a US Client that involved handling support queries, resolving technical issues and also assist Customers in migrating from 2G to 3G for the Telecommunications Service Provider.

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  Dell International Services

  Oct 2005 - Feb 2015

  * Responsible for working with management and multiple organizations to understand Key Financial systems and transition them to Team and driving Organization's Strategic initiatives.* Working with L1/L2 Teams & perform Root Cause Analysis and define resolution for various process related issues.* Provide leadership and supervision to a group who is responsible for managing application access & security to various segments supported globally by the Team.* Establish and direct, the policies and procedures for Process methodology and defining, testing, and transition of processes & technology initiatives based upon the user-defined business requirements.* Create Business Requirement Documentations, do case studies & feasibility study for acquiring new processes.* Provide an effective liaison between the Business departments, the application Support Teams and the Governing & Auditing Committee, as well as, external vendors (Outsourced Partners) providing IT /Business related services to the company.* Act as the key liaison across all functional areas, including Business units, Information Technology and Outsourced Partners.* Developed, Analyzed and Reported metrics and drove Best of Breed bench marking.* Work with the Security team to provide timely evidence and proof of SOX controls to Corporate Governance, Controls and External Auditors* Responsible for ensuring that the work flow of the team is conducted without error or delays.* Ensure that Team complies with all the key encompassing aspects like Timelines (SLA), Quality Parameters, Cost effectiveness & overall Customer Experience & Customer satisfaction. Show less

  • Project Program Management Sr.Analyst

    Sept 2012 - Feb 2015

  • Business Support Sr. Associate

    Sept 2011 - Sept 2012

  • Operations Specialist

    Aug 2008 - Sept 2011

  • Senior Sales Advisor

    Oct 2005 - Aug 2008
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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Oct 2015 - Dec 2017

  Team Manager

  Was associated with Customer care as a Team Manager for Phones queue.Piloted & steered creation of the Executive Escalations Team at Hyderabad

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  CDK Global

  Dec 2017 - now

  • Sr. Manager-Software Implementation

    Sept 2021 - now

  • Manager- Software Implementation

    Mar 2019 - Aug 2021

  • Project Leader-Software Implementation

    Dec 2017 - Feb 2019