Armine Ayvazyan

Experience

• 

  Zvartonts International Airports

  Sept 2010 - Dec 2010

  Spanish-Armenian Translator/Interpreter
• 

  Orange Armenia

  Dec 2010 - Apr 2016

  Costomer Care

  • Conducted customer satisfaction surveys • Supported both B2B and B2C sectors’ customers in product orders, billing inquiries and service provison via inbound and outbound calling and live chat• Updated client database and CRM tool during customer contact and based on daily activity• Handled dissatisfied customer complaints, escalation and carried out further trouble ticket follow up• Performed pre-sales and post-sales technical consultancy • Applied retention and customer loyalty actions, increased customer satisfaction • Full technical support to Orange Internet Broadband Services customers• Monitor the work of interns ad new employee• Replace the coordinators in case of their absence Show less

• 

  European Youth Parliament (EYP)

  Apr 2016 - Jun 2018

  • UE Crash Course - National Coordinator

    Jun 2017 - Jun 2018

  • UE Crash Course HR Office Manager

    Apr 2016 - May 2017
• 

  Ucom LLC

  Apr 2016 - Feb 2020

  Quality Control Specialist

  Customer service quality controlAssessment and improvementCall listening and assessmentKnowledge tests organization and handlingWeb-based customer service controlRetention and loyalty skills develpment Motivation coachings for wrok Arrangement of skills improvement coachings

• 

  WCIT 2019 Yerevan

  Aug 2019 - Oct 2019

  Public Relations Specialist
• 

  SoftConstruct

  Feb 2020 - now

  Betconstruct Network Casino Marketing Manager

  Currently, I am in charge of the whole Betconstruct network Casino/Live Casino promotions, communication, promo assessment, and the Client Zone. In the first place, this includes marketing planning for 500+ partners with accurate assessment for the targets and strategic planning for reaching the goal. The main markets I work with are Turkey, CSI, Latin America, and Asia. Together with the game providers, we develop a well-assessed promo plan using various tools that will eventually show good results for both games -suppliers and our partners. Communication and partner segmentation is the other breach I supervise. We have developed Casino/Live Casino B2B communication plan, to target specific partners and keep them in the loop of the information that can directly affect their profit.The Betconstruct Client Zone creation was another project I pioneered to develop and personally take a lot of pride in. The space was created to facilitate information exchange and provide a good basis for marketing campaigns. Show less