Robert Crick

Experience

• 

  Aerotek

  Jan 2002 - Dec 2002

  Contractor

  Worked with LendingTree, Exault and Wells Fargo.

• 

  LendingTree, LLC

  Aug 2003 - Dec 2007

  Responsible for the creation and update of an internal knowledgebase using the MediaWiki software. Additional responsbilities included creating training material for and communication of new policies, procedures, incentives, etc. Monitored incoming calls to ensure accurate information, following of company procedures, and quality customer service. Responsbilities included administration of the NICE Quality Monitoring tool, department wide reporting on trends within the Quality guidelines. Trained new hire classes on the mortgage industry and LendingTree's business.

  • Knowledge and Support Analyst

    Jul 2007 - Dec 2007

  • Quality Analyst

    Aug 2003 - Jul 2007
• 

  Hyde Park Partners

  Sept 2008 - Dec 2014

  Assistant Network Administrator & PC Support

  Setup of all new users and equipment, Mediawiki, Wordpress, ShoreTel phone system including Contact Center administration, Unitrends backup administrator, hardware and software acquisition including research into customer (internal) needs. Responsible for local and hardware printers & copiers including contract packages.

• 

  Sweetbridge Larder

  Jun 2015 - Oct 2016

  Payroll Manager

  Bookkeeping, ordering, staffing, payroll, business management

• 

  Steuler-KCH

  Jun 2015 - Sept 2016

  Trades Assistant

  Sun Metals-Townsville, QLDMt Isa MinesForklift, brick cutting, framework, general labourer

• 

  DFP Recruitment

  Sept 2016 - Feb 2017

  Technical Support Consultant

  Support for Telstra's ADSL & Cable network. Support for all networkable devices, software, and hardware for residential customers.

• 

  Telstra

  Feb 2017 - Apr 2021

  Trades Assist Concierge/Support Technician

  Telstra Trades Assist Concierge lead. Developer of on boarding process, training material, implementation tool builder and data converter tool builder. Support for Telstra's ADSL & Cable network. Support for all networkable devices, software, and hardware for residential customers.

• 

  Tardiss

  Jan 2025 - now

  Lifestyle Support Worker

  Supporting NDIS participants with disabilities live an independent lifestyle. Provide transport, medicine, coaching, etc as required by the participant.